Analyst, Change & Program Management

Job Description
The Analyst, Cybersecurity Change & Program Management provides hands-on execution, coordination and analytical support for AirAsia’s cybersecurity change and transformation initiatives. Reporting to the Senior Manager, Cybersecurity Change & Program Management, this role supports the planning, tracking, reporting and delivery of cybersecurity programs and awareness initiatives, ensuring delivery discipline, data accuracy and smooth cross-functional coordination.
Responsibilities
Program Execution & Coordination
Support execution of cybersecurity programs and initiatives by maintaining delivery plans, milestones and task trackers
Coordinate activities across cybersecurity, ICT and business teams to ensure timelines, dependencies and actions are followed through
Track deliverables, action items and outcomes arising from program and governance meetings
Support preparation of materials for program reviews, steering committee updates and stakeholder sessions
Change Management & Awareness Support
Support rollout of cybersecurity awareness campaigns, training initiatives and engagement activities
Assist with logistics, communications and tracking participation across business units and regions
Help tailor awareness and change materials for different employee groups and roles.
Collect feedback from stakeholders and participants to support continuous improvement of change initiatives
Metrics, Reporting & Analysis
Maintain program dashboards, trackers and reports (e.g. milestones, KPIs, adoption metrics)
Analyse data related to program progress, awareness engagement and change effectiveness
Support preparation of monthly and quarterly reports for management and leadership forums
Ensure documentation and evidence are maintained for audit and assurance purposes
Risk, Issue & Dependency Tracking
Track and document key risks, issues, assumptions and dependencies across cybersecurity initiatives
Monitor risks and issues, escalating emerging concerns to the Senior Manager in a timely manner
Track mitigation actions and follow up with owners to ensure closure
Stakeholder & Team Support
Act as a coordination point between cybersecurity teams, ICT, business units and corporate functions
Support workshops, working sessions and alignment meetings through preparation and follow-up
Build effective working relationships through clear communication, reliability and attention to detail
Process & Capability Improvement
Identify opportunities to improve program tracking, reporting templates and execution processes
Capture lessons learned and best practices across initiatives
Support standardisation of tools, templates and ways of working within the cybersecurity PMO
Key Stakeholders
Senior Manager, Cybersecurity Change & Program Management
Manager, Cybersecurity Change & Program Management
Cybersecurity Functional Teams
ICT and Business Unit Representatives
Skills & Experience
Experience
3–6 years of experience in program coordination, project support, change support, or analytical roles.
Experience working in technology, cybersecurity, digital, or transformation environments is preferred.
Exposure to enterprise-wide initiatives, awareness programs, or governance processes is an advantage
Program & Change Skills
Foundational understanding of project or program management concepts.
Familiarity with change management principles and awareness initiatives.
Strong organisational skills with the ability to manage multiple tasks and priorities.
Technical & Analytical Skills
Basic understanding of cybersecurity concepts and risk management (depth not required).
Strong analytical skills with experience using spreadsheets, dashboards, and presentation tools.
Comfortable working with data, metrics and structured reporting.
Personal Attributes
Detail-oriented, disciplined and dependable.
Proactive, curious and eager to learn.
Comfortable working in fast-paced environments.
Strong sense of accountability and ownership of assigned work.