Generator Technician Master

Primary Purpose
The Generator Technician Master is responsible for providing on-site and phone troubleshooting, repair, equipment modifications, installation, and sales support for Generac industrial products. This role will mentor, train, and assist in the development of all technicians. This position will require up to 50% travel.
Major Responsibilities
Perform technical skills including but not limited to, mechanical, electrical, troubleshooting and repair of generators
Provide emergency/unscheduled repairs of generators both during normal working hours and after-hours, weekends and holidays as directed
Perform scheduled preventative maintenance service and/or repairs of generators
Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs
Detect faulty operations, defective material and report them and any other unusual situations to the service manager in a timely manner
Create reports for all work performed in FieldServio.
Stay current on National Fire Protection Association and State regulations for Emergency Power Supply Systems.
Assist operations department with personal scheduling and other technician scheduling
Support special engineering project for new sales and project management
Perform quality assurance and quality control
Assist in training Industrial and MPS technicians on proper start up techniques
Mentor technicians to the highest standard, providing the example to follow in all situations
Provide phone support for team members during and after normal business hours
Minimum Job Requirements
Education
High School Diploma
Certification / License
Generac Master Certification or equivalent
Work Experience
8 years in advanced troubleshooting of Emergency Power Supply Systems (EPSS)
Knowledge / Skills / Abilities
Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams
Advanced knowledge of Engine maintenance and troubleshooting of natural gas fuel systems.
Knowledge of power generation; light tower, pumps, and heating products
Working knowledge of diesel or gaseous engines
Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision.
Working knowledge of transfer switch operations
Spark Ignited knowledge
Ability to obtain and maintain Generac certification in the air-cooled and protector series courses
Ability to work and communicate well with others
Ability to provide detailed reports within 24 hours
Ability to manage and respond to emails, texts, and phone calls in a safe and timely manner
Excellent conflict resolution skills
Able to observe, identify and relay critical information to the company, customers, or coworker
Preferred Job Requirements
Education
Associate's degree in electrical engineering or mechanical engineering
Certification / License
N/A
Work Experience
10 - 15 years in advanced troubleshooting of Emergency Power Supply Systems (EPSS)
Knowledge / Skills / Abilities
N/A
Physical Requirements And Working Conditions
Production Environment (Includes professionals who are active on the shop floor) (For Field Technicians):
While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to use hands to manipulate objects, tools, or controls; and to talk and hear. The employee is regularly required to walk, stoop, crouch, bend and reach above shoulders. The employee must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance, waist high, up to 10 feet away. This job's specific vision abilities include close vision, distance vision, peripheral vision, and depth perception. While performing the duties of this job, the employee will be working in the typical conditions of a manufacturing environment, including seasonal variations in temperatures and occasional exposure to manufacturing fumes or byproducts. The employee must comply with the assigned location PPE requirements, including but not limited to safety glasses, hearing protection, appropriate gloves, clothing, and shields for required tasks, and closed-toed or safety shoes as required by facility safety policies. The employee must be able to work in varying weather conditions including extreme heat, snow, and ice. The employee may be required to obtain a DOT Medical Card and have the ability to drive a heavy-duty truck on a daily basis. Up to 50% travel and valid Driver License required.

Work arrangement
Yes