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Description supplied by the original job listing.
Senior Customer Service - NRI Services
Excellent Communications
Contact Person :
Divya Wassup 9137265848
qcprofile@gmail.com
1. Prior experience in managing high net-worth clients, preferably in banking, wealth management, or premium customer service roles, Hospitality, Aviation, Concierge services etc.
2. Exceptional communication skills, both verbal and written.
3. Well-presented and professional demeanor
Managing Inbound calls /emails / chat to service customers and make outbound calls where necessary.
Responds to customer’s queries, updates customers details.
Manages expectations & other related services offered by Bank to resolves any queries .
Vacancy- 10
Grade- Officer/ Assistant Manager/ Deputy Manager
CTC- 4-7 LPA
Experience- 3 - 7years
Leading Bank - Contact Centre - MALAD
End to end relationship management of VIP customer. SR closure tracking and call back if needed.
Calls Management / respond & resolve customer’s queries & other related services offered by
Bank on calls at call centre.
2 Training Assistance & Floor Mentoring, whenever called upon.
3Managing Inbound calls /emails / chat to service customers and make outbound calls where
necessary.
4 Follow up & manage all customer expectations to meet your customers' needs.
5Use positive communication & soft skills effectively for understanding customer needs and
developing resolutions.
6 Next day service-satisfaction call back check & Proactive servicing.
7 Adhere to breaks/shifts in a timely manner as per schedule.
8 Meet and exceed performance targets set by management.
9 Use appropriate escalation methods.
10 Follow all floor policies and HR policies.
11 Identify and qualify legitimate sales opportunities.
12 Real-Time floor Management as per necessity.
Quality
1 Follow appropriate procedures laid by the Quality team.
2 Equip self with new products / procedures and updated policies.
3 Meet quality assurance requirements and other key performance metrics.
Rotational Night Shift
Work arrangement
No
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