Associate Tech Support Analyst

This is a Fully Remote Job
About Our Client:
The organization operates globally to improve health outcomes by integrating care delivery with technology. It addresses challenges in healthcare access and management by connecting individuals with care services, pharmacy benefits, and data resources. The program emphasizes diversity, inclusion, and health equity at scale.
About the Opportunity:
The ASSOCIATE TECH SUPPORT ANALYST role provides expert support for the Epic electronic health record system at the national Level 1 Help Desk. This position ensures clinical end-users receive effective technical assistance, mentors support staff, and facilitates communication between technical teams and clinical users. It is vital for maintaining smooth operations and enhancing the user experience across the enterprise.
Responsibilities:
Provide first-line support for Epic EHR users, troubleshooting access and login issues
Escalate complex problems as needed
Serve as liaison between IT and clinical operations, clarifying technical issues
Support onboarding and development of Epic Help Desk analysts
Monitor and document support tickets, ensuring timely resolution per SLAs
Collaborate with IT teams to identify system trends and improve processes
Utilize approved AI tools to automate tasks and enhance workflows
Requirements:
High School Diploma or GED
Minimum 2 years of technical support or IT end-user support experience
At least 2 years troubleshooting Epic EMR platform
Experience with enterprise ticketing systems for support request management
Pay Range and Compensation Package:
Hourly pay ranges from $29.00 to $52.00 based on experience and other factors
Comprehensive benefits package including incentive programs, equity stock purchase, and 401(k) contributions, subject to eligibility
Benefits & Perks:
401(k)
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes