Collections Manager

Company Description Flot is a cutting-edge fintech company specializing in digital lending and personalized loan solutions. The organization uses advanced technology and data analytics to tailor loans to each customer’s unique financial profile. Flot supports a wide range of financing needs, including personal expenses and business growth. Team members have the opportunity to work in a fast-paced, innovative environment focused on improving access to flexible financial products and services.
Role Description The Collections Manager is responsible for overseeing and optimizing the end-to-end collections process to ensure timely recovery of outstanding payments. This full-time, on-site role is based in Noida and involves managing collections teams, setting daily priorities, and monitoring performance against targets. The role includes developing and implementing collections strategies, reviewing aging reports, and coordinating with customer support, risk, and finance teams to resolve payment issues. The Collections Manager will handle escalated cases, ensure adherence to regulatory and company policies, and use data-driven insights to improve collections efficiency and customer experience. The position also involves preparing regular reports for leadership and contributing to process improvements and training initiatives.
Qualifications
Experience in collections management, credit control, or accounts receivable in financial services or fintech.
Strong skills in data analysis, reporting, and using collections or CRM tools to track performance and trends.
Ability to lead and coach collections teams, set goals, and manage performance in a fast-paced environment.
Excellent communication, negotiation, and conflict-resolution skills for interacting with customers and internal stakeholders.
Solid understanding of lending processes, risk management principles, and relevant regulatory and compliance requirements.
Bachelor’s degree in finance, business, economics, or a related field; a master’s degree or professional certification in credit or collections is an advantage.
Proven ability to design and refine collections strategies, workflows, and policies to improve recovery rates and customer experience.
Comfort working with technology-driven solutions, including digital lending platforms and analytics tools.

Work arrangement
No