Executive Associate, Founders Office

Executive Associate, Founders Office (to the CEO)
Mélange Digital | Panjim, Goa | Full-time, Permanent | Reports to: CEO | Compensation: up to ₹6 LPA
Role purpose
Work directly with the CEO to turn how we operate today into a documented, repeatable system: governance, commercial administration, reporting, and executive support. This is an ownership role, not a coordination desk.
Key responsibilities
Operating rhythm: run the weekly leadership review (agenda, minutes, action tracker), prepare the monthly business review, support the quarterly OKR cycle, maintain the org chart, and chase actions to closure with escalation to the CEO.
Award-to-cash support: maintain contract and proposal templates, the commercial register and the delegation-of-authority matrix. Track awarded work through execution, invoicing and collection milestones.
Systems and data: keep the project management system as the single record, ensure one master record per campaign, retire duplicate trackers, and draft and update SOPs.
Management reporting: compile the monthly performance pack (revenue, margin, utilisation, pipeline, headcount), reconcile with accounting and CRM, and draft variance commentary for CEO review.
Executive support: manage the CEO’s calendar against agreed priorities, prepare meeting briefs and research, and track and close the CEO’s commitments.
Growth projects: research markets, clients and opportunities, support BD outreach, and draft briefs and decision notes.
Authority (scaled for the level)
Independent: set internal meeting agendas, accept/decline/reschedule CEO meetings within agreed parameters, chase deadlines across teams, and archive records in the PM system.
With CEO approval: any expenditure, contract issuance, pricing, scope variations, and all people and remuneration decisions.
Limits for any delegated spend are confirmed in writing in week one.
KPIs
Weekly review held on schedule with minutes within 24 hours
90%+ of actions closed by deadline, or escalated
Monthly pack delivered by working day 7
100% of active campaigns on one master record
Zero duplicate trackers after 90 days
Contract-to-invoice turnaround within agreed SLA
CEO commitments tracked and closed weekly
Must-have: 2-7 years in business operations, agency operations, a Founder’s/CEO’s Office, consulting or general management. A process you built that outlasted your involvement. Strong Excel/Sheets analysis and precise writing. Ability to drive compliance without line authority. Discretion with confidential information. Willingness to be based in Goa.
Nice-to-have: Zoho (CRM, Books, Projects), marketing or media experience, international or public-sector client exposure, BD support.

Work arrangement
No