Service Support Officer

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewOur Services Support team is part of the International Motorola Solutions Business Operation Team covering the EMEA region. We are a professional team that delivers internal support to our Managed & Support Services Organization and to our customers.
Job Description
Administrative Support – Denmark & Finland
Providing back office support to the local Customer Support Manager and the Service Team
Occasional support to other Nordic countries
Supporting turning new opportunities into business and ensuring business continuity
Read and understand Requests for Quotation (RFQ)
Collate all the relevant correspondence and pricing information to compile a finished quotation for submission to the customer
Prepare data and request new contract creation
Administrate variations against existing contracts
Supporting the department in daily, operational tasks and processes e.g. purchasing, order management, invoicing, repair handling, logistics, inventory and customer/supplier data management
Raise Purchase Requests/Orders on 3rd Party Suppliers for services, resource or materials
Ensure customer PO is received, confirmed and ordering process started
Manage Service Orders of service works required
Manage repair process from receiving customer items for repair, sending and tracking them through the repair cycle till receiving them back and ensuring the return to a customer
Manage logistic requirements, receiving and shipping goods including export control requirements
Receive and verify supplier invoices
Control and verify outgoing customer invoices
Administrate inventory and control the inventory value
Ensure correctness of customer and supplier data
Collate information & updating reports
Interface with internal Motorola departments such as Order Management, Repair Center, Finance teams, Order Scheduling, Sales, Engineering
General office administration: arranging meetings, office supplies, support the procurement team IT requirements e.g. laptops, phones and accessories and resources for work e.g. tools, work and security clothing
Basic Requirements
Education
Preferably a diploma or equivalent in Business Studies or a related discipline.
Experience
At least 3 years demonstrable experience of supporting a department, commercial management or a service/project organisation within a global business environment. Ideally, this will include exposure to service sales and contract management and be in a telecommunications field but could also be in an IT, civil engineering, construction, armed forces or defence background.
The Administrative Support individual should have a working knowledge of basic business processes and office tools.
Danish native and English fluent
Security Clearance
Many of our customers are from within the Government & Public safety sector where security clearance is required to gain access to documentation and to work on secure projects.
Relevant security clearances are required to perform this role.
Clearance would need to be obtained at an early stage.
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo
CompanyMotorola Solutions Danmark A/S
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.