Relationship Officer

Company Description Kotak Mahindra Group, established in 1985, is one of India’s leading financial services conglomerates and the parent of Kotak Mahindra Bank Limited. The bank was created when Kotak Mahindra Finance Ltd. became the first non-banking finance company in India to receive a banking license from the Reserve Bank of India in 2003. The Group offers a broad range of services, including commercial banking, stock broking, mutual funds, life insurance, and investment banking, serving both individual and corporate clients. With a strong financial foundation and an extensive distribution network across India and international offices in key global markets, Kotak Mahindra Bank provides growth-oriented careers in a stable and reputable organization. More information about the Group and its services is available on the company’s official website.
Role Description The Relationship Officer is a full-time, on-site role based in Tamil Nadu, India, responsible for managing and growing customer relationships for Kotak Mahindra Bank. In this role, the individual will engage with existing and potential customers, understand their banking and financial needs, and recommend appropriate products and services. Daily activities include handling customer inquiries, assisting with account opening and servicing, cross-selling banking products, and ensuring high levels of customer satisfaction. The Relationship Officer will monitor customer portfolios, follow up on leads, support branch sales initiatives, and adhere to compliance and regulatory guidelines. The role also involves working closely with internal teams to resolve customer issues promptly and contribute to branch performance targets.
Qualifications
Candidates should possess strong Business Relationship Management skills to build, maintain, and deepen customer relationships.
Candidates should possess solid Finance knowledge to understand banking products, basic financial concepts, and customer portfolios.
Candidates should possess excellent Communication skills for clear, professional, and empathetic interactions with customers and colleagues.
Candidates should possess proven Customer Service skills to deliver responsive, solution-oriented support and enhance customer experience.
Candidates should possess Sales abilities to identify opportunities, cross-sell and up-sell products, and help achieve branch revenue goals.
Relevant experience in retail banking, financial services, or relationship management is highly beneficial.
A bachelor’s degree in finance, commerce, business administration, or a related field is preferred.
Proficiency in local languages and English, along with basic computer and CRM system skills, will be advantageous.
Ability to work in a target-driven environment while maintaining ethical standards and regulatory compliance.

Work arrangement
No