Senior License Compliance Specialist

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
The Challenge
PTC is expanding its team and is looking forward to adding a self-motivated, positive and goal-oriented individual to APAC License Management team who will work as a Software Licensing Specialist and manage the Renewals business.
This post will report directly to the Director, License Compliance and the work will entail collaborating with team members and customers encompassing APAC.
The role of License Management Specialist is to manage customers in partnership with the Program Managers of individual countries and ensure we provide licensing guidance to non-renewing customers.
What you’ll do
External
· Actively communicates and negotiates with customers’ executive team to address license compliance issues with customers. Will also be measured on numbers of cases initiated and closed in a quarter.
Internal
· Identifies licensing shortfalls, offers licensing expertise and assist with general software asset management for internal stakeholders. Provide reporting and maintain systems with regard to license review activity. Supporting commercial teams to provide customer analysis relating to licensing.
What you need to succeed
You'll need 7+ years of overall working experience with 3+ years in software company license compliance role. Experience preferably gained performing license compliance reviews, anti-piracy in a similar software company or in the Big 4 consulting companies. You'll have knowledge of various compliance methodologies including using software tools for compliance reviews, licensing contracts (including Enterprise license agreements and EULAs). Understanding of software licensing models is extremely important as is the ability to project manages the engagement within a positive and professional customer experience.
· Self-motivated and comfortable working across jurisdictions with persons of diverse background and nationalities
· Experience with customers in pre-sales or licensing roles in the software industry.
· Capable of managing customers and demonstrates objection handling techniques.
· Knowledge of how customers manage software deployment and use.
· Familiar with software asset management and general licensing terms, demonstrates an understanding of contracts and end user agreements including version changes, upgrade cycles.
· Provide excellent customer service throughout all Licensing activities and interfaces.
· Data driven analysis with strong attention to detail and ability to execute within a matrix team structure.
· Strong written and verbal communication and presentation skills.
· Strong team orientation and ability to build cross-functional relationships.
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."