Service Engineer

Company Description Neptune Instruments is a growing provider of industrial instrumentation and related services, focused on delivering reliable measurement and control solutions to customers across diverse sectors. The company emphasizes product quality, timely service, and strong technical support to help clients maintain efficient and safe operations. Team members collaborate closely with customers to understand site conditions and application requirements, ensuring appropriate installation, maintenance, and performance of equipment. Neptune Instruments values professionalism, continuous learning, and practical problem-solving in all aspects of its work.
Role Description The Service Engineer role at Neptune Instruments is a full-time, on-site position based in Mumbai. In this role, the Service Engineer will perform installation, commissioning, maintenance, and repair of instrumentation and related equipment at customer locations. Day-to-day responsibilities include diagnosing technical issues, carrying out troubleshooting procedures, and providing field service support to ensure minimal downtime for clients. The Service Engineer will prepare service reports, maintain documentation of work performed, and coordinate with internal teams for parts, scheduling, and technical guidance. The role also involves communicating clearly with customers, offering technical support and guidance, and upholding safety and quality standards during all service activities.
Qualifications
Strong troubleshooting skills and the ability to diagnose technical issues efficiently.
Hands-on experience in field service, including on-site visits, installation, and commissioning.
Technical support capabilities, with the ability to guide customers and resolve product-related concerns.
Maintenance & repair skills for instrumentation or similar electro-mechanical equipment.
Effective communication skills, including clear verbal and written interaction with customers and colleagues.
Diploma or degree in Engineering (Instrumentation, Electronics, Electrical, or related field) or equivalent practical experience.
Understanding of safety procedures and best practices for working on industrial sites.
Ability to travel locally for customer visits, manage time effectively, and work independently on-site.
Prior experience in industrial instrumentation, process control, or related service environments is an advantage.

Work arrangement
No