Client Experience Coordinator

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
Job Mission
As an Ambassador of the Maison, you will be responsible for the welcoming and greeting of the clients. You will ensure a smooth flow of clients in the boutique and manages the waiting time. You will also participate to daily boutique operations and excellence.
Main Responsibilities
Client Welcoming
- Upholds the Cartier image by maintaining professional demeanor at all times.
- Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism.
- Welcomes and greets the client upon arrival in the boutique.
- Thanks clients upon departure.
Waiting Time Management
- Informs clients about the approximate waiting time (sales & CS customers).
- Manages the waiting time using our BOA application (sales & CS customers).
- Registers and collects clients’ data.
- Directs the clients towards a waiting area.
- Ensures that the client is being taken care of by a Sales Associate, if available, or a Boutique Assistant (drinks).
- Seats clients and offers drinks, readings.
- Takes care of customers during the wait using and introducing tools and applications.
- Provides information and story-telling about the Maison, the boutique and local initiatives.
- Makes a boutique discovery for all clients that wish to.
Client Flow & Orientation
- Ensures the client flow is smooth within the boutique.
- Answers client questions and assesses clients’ needs in regards to orientation.
- Directs the client to the appropriate department.
- Introduces the clients to the Sales Associate.
Boutique Operations
- Ensures that the boutique is constantly in an impeccable condition.
- Respects all group, Maison and boutique policies, procedures and guidelines.
Sales Assistant (if applicable)
- Gift wrapping and management of the packaging area.
- Prepare and gathers certificates.
Key Skills
- Strong communication skills
- Flexibility and availability
- Team spirit
- Strong leadership
- Ability to take initiatives
- Client oriented