Client Servicing Manager

About the Role
We are looking for a Client Experience Lead to be the face of our company for clients commissioning custom eLearning. You will work directly with one of our co-founders, with real ownership and direct access to leadership. You will own the client relationship from kick-off to final sign-off: understanding the training need, translating it for our instructional design and development teams, defending our storyboards, and keeping projects on time and within scope. You will also help grow the business by generating leads for our sales team.
Reporting and Working Relationship
• Report directly to a co-founder, working closely with them on client strategy, key accounts, and business priorities.
• Escalate sensitive client situations and scope or commercial conversations to the cofounder early, while owning day-to-day client management independently.
• Contribute to how we shape our client onboarding, process, and growth, with a voice in decisions that affect both.
Key Responsibilities
Client communication
• Be the single point of contact for all client conversations with L&D heads, HR teams, and subject matter experts (SMEs).
• Run kick-off calls to capture learning objectives, target audience, tone, branding, delivery platform, and constraints.
• Follow up proactively for raw content (SME material, decks, SOPs, policy documents, brand assets), feedback, and approvals so timelines don't stall.
Requirement translation
• Convert client requirements into clear briefs for the instructional design, graphic design, and development teams.
• Play back our understanding to the client for confirmation before storyboarding begins.
• Consolidate client and SME feedback into clear, non-conflicting instructions for the team.
Storyboard ownership and defense
• Present storyboards to the client and defend the instructional and creative approach, including content flow, interactions, assessments, visuals, and narration.
• Explain the learning rationale behind our decisions and push back diplomatically on changes that conflict with the agreed objectives or brief.
• Secure formal storyboard sign-off before development starts, since changes after this point are costly.
Process, timelines, and scope management
• Onboard clients into our defined workflow: storyboard review, prototype or alpha, beta, final, and LMS testing, with set feedback windows at each stage.
• Hold clients to agreed timelines and flag delays early, along with their impact on delivery dates.
• Keep revisions within the agreed rounds, collect feedback in a single consolidated pass per stage, and prevent over-iteration. Raise change requests or additional-cost discussions when work goes beyond scope.
Delivery and closure
• Drive every project to closure, including final approvals, LMS or SCORM handover, and project sign-off.
• Track status, pending client inputs, and risks, and keep the co-founder and internal teams updated.
Lead generation and growth
• Generate leads for the sales team through client referrals, networking, and outreach.
• Identify upsell and cross-sell opportunities in existing accounts, such as new modules, localization, refreshes, microlearning, or video.
• Build relationships strong enough to drive repeat business.
Requirements
Must have
• Excellent verbal and written communication, with confidence in handling senior client stakeholders.
• High ownership and a strong drive for closure, with a track record of finishing what is started.
• A target-oriented mindset, comfortable working to delivery and revenue goals.
• Ability to understand training needs and learning briefs and explain them clearly to internal teams.
• Firmness and tact in holding clients to process, timelines, and scope.
• Strong organization and follow-up discipline across multiple concurrent projects.
• Comfort working closely with founders in a fast-moving, hands-on environment.
Good to have
• Experience in client servicing, account management, or project management at an eLearning, instructional design, or learning solutions company.
• Familiarity with the eLearning development cycle, storyboards, and tools such as Articulate Storyline or Rise, plus LMS and SCORM basics.
• Exposure to sales or business development.
• Comfort with Microsoft Excel, PowerPoint, etc.
Key Performance Indicators
• On-time delivery rate
• Average revision rounds per project, within scope
• Turnaround time on client inputs and approvals
• Client satisfaction and repeat business
• Number and quality of leads passed to sales
Fixed CTC 25K to 35K Per Month
Excellent English Communication skills both verbal and written
Freshers can also apply or Maximum Experience 1 to 2 years

Work arrangement
No