IT Senior System Technician

The System Senior Technician will run the day-to-day operations of the IT section of SGS MCNet under the supervision of systems supervisor.
Responsabilities
Platform Operations and Enhancements;
Equipment testing and system programming/configuration
Monitoring services of Data Centre, Disaster Recovery, SGS MCNet Office and serviceable Remote sites
Platform demos and training to end users
Operate trouble ticketing and other Operational support systems
Support the IT department with server and PC configurations in systems deployment, correction, and termination.
Support of users
Attend to any other assignment as may be given to him from time to time;
Be accountable for the safeguarding the security of information within their custody
Ensure sufficient qualified staff to maintain the MCNet Single Electronic Window and all supporting back-office IT services.
Complete all mandatory training lunched in SGS campus related to IT Security Awareness and data safeguard.
Operate and maintain on a day-to-day basis the company’s main and disaster recovery datacenter.
Manage the specialist IT staff responsible for maintaining the applications and servers hosted within the company’s IT infrastructure.
Platform support and enhancements;
Creating, solving and closing trouble tickets from system related issues;
Liaison with platform providers and clients on platform queries;
work hand in hand with Network team to ensure smooth operations for both the data centre and SGS Mcnet offices;
Provide it support to clients and staff;
Maintenance of It infrastructure;
QA/QC on platform registrations of installations;
Registrations of installations on SGS platform and the main platform;
Help develop platform FAQS from troubleshooting;
Make site visits to clients to explain platform functions as necessary;
Keep attend to any other assignment as may be given to him time to time;
Honor Degree in information security, Computer Science, Information Systems, Electronics.
Diploma in Technical related field from a recognized institution.
Preferred Certification/ in ISO 9001 and 27001
ITIL and A+ Certification.
Expirience
A minimum of 4 years in similar positions.
A large network and working with LAN / WAN technologies, Wired networks / Wireless Wifi / WiMax / Leased Lines
Cisco networking equipment
Competencies
Cybersecurity Expertise
Technical Proficiency and Innovation
Strategic Planning and Execution
Excellent Organizational Skills
Problem-Solving and Critical Thinking
Change Management and Adaptability
Effective Conflict Resolution Skills
High ethical standards and commitment to confidentiality.
Ability to Delve into Site-Specific Details and Develop Solutions to Complex Issues
Demonstrable Experience in Assisting with the Creation and Maintenance of a Positive Business Culture, Achieving the Right Balance Between Rules and Values

Employment type
Full-time

Work arrangement
No