Duty Manager- Russian/French Speaker

We are seeking an experienced and professional Duty Manager to join the team at Constance Ephelia, Seychelles. In this pivotal role, you will oversee daily operations during your assigned shifts, ensuring exceptional service delivery and maintaining the highest standards of hospitality. The role acts as a senior operational point of contact across departments, taking ownership of guest concerns, operational challenges, and critical decisions when the relevant department head or senior management is not present. Your fluency in Russian or French, combined with your management expertise, will be essential in serving our diverse international guest base and leading our multilingual team effectively.
Address guest concerns and complaints promptly and professionally, ensuring satisfactory resolution
Oversee all operational activities during assigned shifts, ensuring smooth functioning across all departments
Manage and supervise staff members, providing guidance, support, and performance feedback
Maintain compliance with all resort policies, procedures, and safety regulations
Conduct regular resort walks and inspections to ensure hotel facilities, public areas, guest areas, and operational spaces meet established standards.
Communicate effectively with Russian or French-speaking guests, providing personalised service and assistance
Personally engage with guests and maintain a visible presence throughout the hotel, particularly during peak operating periods.
Coordinate between departments to ensure seamless operations and guest satisfaction
Handle emergency situations and incidents with composure and decisive action
Conduct regular inspections of facilities and public areas to maintain quality standards
Prepare and submit detailed shift reports documenting incidents, guest feedback, and operational matters
Ensure security protocols are adhered to throughout the resort
Respond to guest requests and special requirements with efficiency and professionalism
Liaise with senior management regarding operational issues and strategic decisions
Required Skills and Experience:
Strong problem-solving and decision-making capabilities
Fluency in Russian, French, and English (written and spoken)
Minimum 3 years as a Duty Manager in a 5-star luxury resort or similar hotel management role
Previous experience in a luxury, lifestyle, resort, or high-volume hotel environment is preferred.
Comprehensive knowledge of hospitality operations and guest service standards
Excellent guest service and complaint-handling skills.
Positive, confident, approachable, and guest-focused leadership style.
Proficiency in hotel management systems and relevant software
Sound understanding of health, safety, and security procedures
Crisis management and conflict resolution expertise
Previous experience managing multilingual teams
Island life experience is a requirement
Experience with guest relations and complaint handling

Employment type
Full-time

Work arrangement
No