SC/VB Assistant Clerk (#200025217)

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SC/VB ASSISTANT CLERK
STATE OF MAINE JUDICIAL BRANCH
LOCATION: Androscoggin County, Lewiston Service Center
Potential for partial remote work following initial training/orientation period.
The State of Maine Judicial Branch welcomes motivated team members to join us in serving the communities of Maine within the court system. The Judicial Branch plays a very important role in our communities by providing a safe, accessible, efficient, and impartial system of dispute resolution. Judicial Branch employees all support this mission, in their various roles. We have 31 courts across the state and process over 130,000 cases each year in support of Maine’s almost 1.4 million residents.
The Job:
The State of Maine Judicial Branch is seeking a detail-oriented team player with strong customer service skills to join our team as an SC/VB Assistant Clerk. This is highly responsible clerical work in the Service Center/Violations Bureau. The Service Center/Violations Bureau is a high volume, multi-faceted operation that requires the incumbent to perform the duties of a call center, collection agency, and a court with the ability to meet demanding deadlines daily. Extensive contact with the public requires the incumbent utilize excellent customer service skills and the ability to address sensitive and complex court inquiries. Extensive use of various databases, computer systems, and knowledge of basic office procedure are required.
If you have experience in customer service and are interested in supporting the Maine courts, we invite you to apply to join our dedicated team of Judicial Branch employees. We love what we do and want to find someone who shares that enthusiasm!
Potential for partial remote work following initial training/orientation period.
Salary Range:
Starting pay is $21.41 - $22.50 per hour.
Grade 9, $21.41 to $28.96 per hour.
What We Offer:
At the Maine Judicial Branch, we value our employees, which is why we offer great benefits. In addition to competitive pay, we provide:
Work-life balance: 13 paid holidays, 2+ weeks of vacation leave, and 12 paid sick days every year.
Paid Parental Leave: 4 weeks
Gym membership and childcare reimbursement programs
Public Service Student Loan Forgiveness Program
Health insurance coverage (85%-100% employer-paid for employee-only plan)
Health insurance premium credit (5% decrease in employee premiums)
Dental insurance (100% employer-paid for employee-only plan)
Health and dependent care flexible spending accounts
Defined Benefit Pension plan contributions
Voluntary deferred compensation (retirement savings 457 Plan)
Up to $1000 Tuition Reimbursement each year
Employer-paid life insurance (1x annual salary)
Additional wellness benefits
Responsibilities:
Accurately performs any or all of the following:
Communicates and interacts effectively over the telephone, in person and in writing with the public, judges/justices, attorneys, litigants and various state, local, county, and federal agencies. Incorporates appropriate voice skills and customer service techniques in all communications to promote positive interactions.
Efficiently answers incoming phone calls for the trial courts, Violations Bureau and Administrative Office of the Courts, while performing all other required duties.
Uses the court case management systems (MEJIS and Enterprise Justice), Service Center knowledge bank, Judicial Branch website, intranet, and other sources of information to fully respond to public inquiries.
Incorporates appropriate voice skills and customer service techniques in all communications to promote positive interactions.
Effectively uses telephone system, Brightmetrics, and CallTracker software to maintain coverage for all incoming lines, to manage and fully resolve a high volume of calls within target timeframes, and when necessary, to transfer calls to other court locations.
Works collaboratively with court staff to clarify information and provide information to callers.
Conducts records research in the court case management systems.
Uses computer applications, including those designed for document sharing such as Teams, docketing, file management, OneDrive, etc.
Responsible for preparing juror correspondence, including coordinating with the Bureau of Motor Vehicles to solicit names for potential jurors, prepares jury lists, maintains mailing supplies, sends questionnaires to prospective jurors, and updates juror records when mailings are returned undeliverable.
Serves as courtroom clerk and performs duties as required by the judge, including technical support, managing court recording equipment, Zoom trials, and all other types of remote courtroom proceedings assigned to the Violations Bureau.
Processes high volumes of data entry, docketing, mail, and collection of revenue paid to or through the Service Center/Violations Bureau, and maintains books, ledgers and accounts as necessary.
Handles court scheduling, including hearings, motions and other correspondences.
Prepares abstracts, suspensions, and restorations for the Secretary of State and reports for the Administrative Office of the Courts, Chief Judge, and other agencies, as directed.
Maintains professional knowledge and stays current on changing forms and court procedures.
MINIMUM EDUCATION//EXPERIENCE/TRAINING REQUIRED:
Graduation from High School or GED.
Experience providing customer service and/or clerical work and/or office administration required.
Experience responding to customer inquiries using various software and databases preferred.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Ability to perform all job duties efficiently, accurately, and with attention to detail.
Ability to accurately keyboard 45 words per minute.
Ability to maintain professionalism, remain calm in stressful situations, and demonstrate excellent customer service skills.
Ability to understand and follow administrative and clerical procedures, Judicial Branch policies, legal documents, and laws pertaining to the court system.
Ability to work under pressure to meet daily deadlines, both individually and as a team.
Ability to perform basic mathematical functions.
Ability to multitask.
Ability to understand and follow oral and written instructions.
Basic writing, spelling, and grammatical skills.
Ability to learn detailed computer applications.
Ability to maintain confidentiality of sensitive Judicial Branch information.
Ability to use and care of office equipment, including computers, calculators, copy machines, postage machines, fax machines, folding machines, and t