Junior Customer Support Specialist

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.
We are looking for a enthusiastic Junior Customer Support Specialist — no prior commercial experience is required! If you are eager to start your career in IT and looking for a company that will guide, mentor, and invest in your growth from day one, this role is for you.
Job Responsibilities:
Communication with clients via chats, e-mail, and calls;
Respond to customer queries promptly and accurately (24/7 service);
Follow up with customers to ensure prompt issue resolution;
Collect and analyze customer feedback to assess satisfaction.
Requirements:
Good English communication skills (both written and spoken);
A strong passion for starting a career in IT and a genuine eagerness to learn fast;
Basic computer skills and quick adaptability to new tools;
Ability to stay calm and find solutions in different situations;
Good time management and teamwork skills.
What we offer:
Comfortable work environment, remote work;
The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule — a shift schedule created on a monthly basis, which may include morning, evening, and night shifts;
Paid vacation and sick leave;
Payment for psychologist services;
Healthcare insurance and gym;
Comprehensive Onboarding & Mentorship — We don't just throw you into the deep end; our experienced team will guide you through structured training and support your smooth transition into the IT industry.
Clear Career Pathways — We believe in growing our talent internally. This role is a stepping stone with real opportunities to evolve into senior support roles, tech operations, or other areas within the company as you develop your skills.
Learning & Development Opportunities — We actively support your professional growth and invest in your development by covering the costs of additional training, courses, and educational programs;
Work in a young and friendly team.
To speed up the recruitment process, please fill out the form: https://forms.office.com/e/cPcHYcgHm1?origin=lprLink

Work arrangement
Yes