Live opening · Posted 3 days ago
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Job Title: Identity & Access Management (IAM) – Level 2 Engineer
This is a mid-level technical role requiring prior experience in identity platforms and enterprise IAM processes
Work Location: Pune (preferred) or Chennai.
Shift Timings: 24x5 (plus rotational on-call on weekends)
Key Responsibilities:
Respond to and resolve Level 2 IAM incidents and service tickets in a timely manner.
Support the administration of IAM tools such as Active Directory, Azure AD, SailPoint, CyberArk, or equivalent platforms.
Monitor IAM infrastructure to ensure high availability.
Work closely with IT and security teams to ensure the integration of IAM systems with other technologies.
Process and troubleshoot user provisioning, de-provisioning, and access modification requests across enterprise systems.
Assist with onboarding and offboarding processes including role-based access control (RBAC) and least privilege enforcement.
Work closely with IT support teams, application owners, and SOC to investigate access issues and enforce policy.
Support access reviews, certification campaigns, and audit requests as part of compliance activities.
Assist users with SSL certificate renewal
Help document IAM processes, workflows, and runbooks.
Identify recurring issues and suggest improvements or automation opportunities.
Escalate complex issues to Level 3 engineers in a timely manner
Skills and Qualifications:
Experience: 5-7 years of hand-on experience in IT security.
Education: Bachelor’s degree in computer science or a related field.
On-Premises and Cloud Skills: Experience with both on-premises and cloud (Azure, AWS) environments.
IAM Solutions:
Strong understanding of user lifecycle management, access control models, and directory services
Experience with IAM solutions such as SailPoint, CyberArk, Microsoft Azure AD, or similar.
Incident Management: Knowledge of ITIL practices and experience with ServiceNow.
Network Security: Basic understanding of network protocols, firewalls, and other security technologies.
Soft Skills :
Good communication skills and ability to work in a team-oriented environment
Quick learner
Positive attitude
Preferred Qualifications: Certifications in IAM or cybersecurity are a plus
Please share your CV with Vigneshuvaran.Vajravel@TechMahindra.com
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