Application Support Engineer - Azure Devops

Job Requirements
At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.
Application Deployment & Management
Deploy, configure, and maintain ROMeo application components and supporting software across Azure-hosted environments.
Install, configure, and support dependent workloads, services, databases, interfaces, and third-party integrations required by ROMeo.
Perform application upgrades, patching, migrations, and release deployments.
Validate deployments through automated testing, health checks, and operational readiness reviews.
Ensure application availability, performance, and reliability across development, test, and production environments.
Cloud Infrastructure Engineering
Provision and manage Azure infrastructure including:
Virtual Machines
Virtual Networks
Network Security Groups
Storage Accounts
Load Balancers
Key Vaults
Managed Disks
Implement Infrastructure as Code (IaC) to standardize and automate environment deployment.
Support capacity planning, performance tuning, backup, disaster recovery, and resilience activities.
Ensure infrastructure deployments comply with enterprise architecture and cybersecurity standards.
CI/CD Pipeline Development & Automation
Design, develop, and maintain CI/CD pipelines for automated provisioning and deployment of ROMeo infrastructure and software components.
Implement end-to-end deployment automation using:
Terraform
Ansible
Azure DevOps Pipelines
Git-based source control
Automate infrastructure provisioning, server configuration, application installation, patching, and validation activities.
Develop reusable deployment templates and automation frameworks to improve deployment consistency and reduce operational effort.
Integrate security, compliance, testing, and approval controls into deployment pipelines.
Infrastructure as Code (Terraform)
Design and maintain Terraform modules for Azure infrastructure provisioning.
Manage and version infrastructure configurations using Git repositories.
Optimize Terraform deployments for scalability, maintainability, and security.
Perform infrastructure lifecycle management including provisioning, updates, and decommissioning.
Troubleshoot Terraform deployment issues and state management challenges.
Configuration Management (Ansible)
Develop and maintain Ansible playbooks, roles, inventories, and deployment workflows.
Automate:
Operating system configuration
Application installation
Service deployment
Configuration changes
Application updates
Compliance validation
Standardize server configurations across environments.
Ensure configuration consistency and repeatability through automation.
Application Support & Operations
Provide Level 2/Level 3 support for ROMeo production and non-production environments.
Investigate and resolve application, infrastructure, and integration issues.
Conduct root cause analysis and implement corrective actions.
Monitor application health, performance, and system availability.
Coordinate issue resolution with infrastructure teams, vendors, and business stakeholders.
Security & Compliance
Ensure deployments comply with cybersecurity requirements and cloud governance standards.
Support vulnerability remediation and patch management activities.
Implement secure deployment practices within CI/CD pipelines.
Participate in security assessments, audits, and compliance reviews.
Manage application access controls and privileged account requirements.
Documentation & Continuous Improvement
Develop and maintain:
Deployment runbooks
Architecture diagrams
Support documentation
Recovery procedures
Operational standards
Identify opportunities for automation and operational efficiency improvements.
Contribute to platform modernization and cloud transformation initiatives.
We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.
We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.
Work Experience
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
6+ years of experience supporting enterprise applications in cloud-hosted environments.
Hands-on experience deploying and managing applications on Microsoft Azure.
Experience building and maintaining CI/CD pipelines.
Experience provisioning infrastructure using Terraform.
Experience automating software deployments using Ansible.
Strong knowledge of Windows Server administration.
Experience with Git source control and DevOps practices.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and stakeholder management skills.

Work arrangement
No