Customer Service Representative

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.
Duties:
Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
Accurately record all details in accordance with procedures
Conduct database and open-source research
Route and escalate calls appropriately
Other duties, as assigned
Requirements
3 +years experience in a call center
High school diploma or equivalent is required
Proven ability to multitask simultaneously communicating and inputting data
Strong written and verbal communication skills
Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
Experience in handling sensitive information
Ability to pass a government security background check
Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

Work arrangement
No