Sales Support Specialist

Job TitleSales Support Specialist
Job Description
The Sales Support Specialist is responsible for coordinating operational support for the KZ & CCA region by managing market readiness and compliance requirements, overseeing export logistics, driving KPI reporting and analysis, and providing data-driven business insights to support demand planning and operational performance.
Your role:
Sales & Operational support
Work closely with the VAS specialist to ensure all products for the customer region comply with certification, labeling, stickering, DFU (Directions for Use), and other requirements
Prepare VAS requirements for new clients and markets, including specification alignment and delivery timelines
Serve as the point of contact between KZ&CCA and CEE regions, providing actionable data analysis to support business cases and justify demand plans using data-driven methods
Oversee shipments to partners in Kazakhstan and CCA region.
Create an aligned short term demand plan on Customer Planning Groups, by using/improving the baseline forecast and enriching it with all relevant input from Sales, Customers via Customer collaborative forecast, Marketing
Consolidate sales data, marketing inputs, and consumer insights to enable data-driven decision-making
Timely delivery of relevant information and forecasts, while developing strategies to mitigate risks related to demand fluctuations
Collaborate cross-functionally to prepare accurate forecasts, monitor significant changes in sales forecasts, budgets, and business strategies
Collect input for phase-in/out & promotions short and long term and use it in the enrichment process and be the gate keeper on feasibility from a supply chain capability perspective
Continuously improve the S&OP process (Sales & Operations Planning), facilitate and lead monthly ARM/DRM (Activity Review Meetings/Demand Review Meetings)
Support all relevant functions in preparing and revising forecast for Sales Review Meeting; evaluate plans from local KAMs
Analyze and interpret data to provide actionable recommendations for optimizing planning processes.
KPI Management, Reporting & Analysis:
Monitor and analyze key performance indicators (KPIs) such as Forecast Accuracy, Customer Satisfaction Level, Fill Rate, BIAS, Aging & Excess Stock, End Year stock level, and others
Regular follow-up on major contributors & outliers and develop and implement corrective actions to improve KPIs and overall process efficiency
Own and support reporting activities, including the preparation, maintenance, backup coverage, and stakeholder coordination for key operational reports (ATP, LEAN, and PDCA)
Conduct Stock Control analysis to flag any inconsistencies in allocations
You're the right fit if you have following:
Experience
You have hands-on experience in supply chain, demand planning, or S&OP/S&OE processes, ideally within an international or multi-market environment.
You've worked with export logistics and international shipments
You've facilitated or participated in cross-functional planning meetings such as ARM/DRM (Activity/Demand Review Meetings) and collaborated with Sales, Marketing, and Key Account Managers.
Skills
Strong data analysis & forecasting skills
Proficiency in planning systems (e.g., JDA / advanced planning tools) and advanced Excel / reporting
Regulatory & compliance awareness for export markets
Excellent stakeholder management and communication
Analytical problem-solving
Organizational and coordination skills
Education & Language skills:
A Bachelor's or Master's degree in Supply Chain Management, Logistics, Business Administration, Economics, Data Analytics, or a related field
Language skills: fluent in Russian language and strong English
Others
Proactive, detail-oriented, and driven by continuous improvement
Team player.
Compensation & benefits
Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is 440 000-586 666. CZK gross. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.
This role is eligible for Short Term Incentive with your rewards linked to KPI and results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.
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