Business Systems Analyst

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Summary:
The “Business System Analyst” will be based in Chennai.
In this role, The Business Systems Analyst is responsible for providing functional and technical support, configuration, maintenance, and continuous improvement of Workday and related HR systems. This role serves as a key member of the HRIT team, providing second-level production support, troubleshooting complex system issues, analyzing business requirements, and designing, configuring, testing, and implementing system enhancements that support HR business processes and operational objectives.
What a typical day looks like:
The Business Systems Analyst is responsible for providing functional and technical support, configuration, maintenance, and continuous improvement of Workday and related HR systems.
This role serves as a key member of the HRIT team, providing second-level production support, troubleshooting complex system issues, analyzing business requirements, and designing, configuring, testing, and implementing system enhancements that support HR business processes and operational objectives.
Strong understanding of Workday HCM functionality, configuration, and business process administration.
Ability to independently investigate and resolve complex production issues.
Strong critical thinking and root cause analysis capabilities.
Ability to translate business requirements into practical and sustainable system solutions.
Understanding of HR processes and the relationship between Workday configuration and business operations.
Knowledge of data integrity, system security, and compliance principles.
Ability to assess configuration changes for upstream and downstream impacts.
Strong attention to detail and commitment to accurate documentation.
Excellent interpersonal skills and ability to communicate technical concepts to nontechnical audiences.
Ability to work collaboratively across global teams and time zones.
Strong organizational skills with the ability to balance operational support and project assignments.
Proactive approach to continuous improvement, automation, and knowledge sharing.
The experience we’re looking to add to our team:
3–5 years of experience supporting HR information systems, business systems analysis, or enterprise applications.
Hands-on experience supporting and configuring Workday HCM in a production environment.
Experience troubleshooting Workday business processes, configuration issues, and security-related concerns.
Working knowledge of Workday organizational structures, business process frameworks, and security concepts.
Experience gathering business requirements, preparing functional specifications, and conducting system testing.
Experience with incident management, change management, and production support processes.
Strong analytical, problem-solving, documentation, and communication skills.
Ability to manage multiple priorities and work effectively with cross-functional teams.
What you’ll receive for the great work you provide:
Health Insurance
PTO
CF17
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Work arrangement
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