Body Damage Manager

Job Posting Title: Auto Body Damage Manager
We’re now hiring an Auto Body Damage Manager to join the Avis Budget Group team. In this role, you will lead the overall performance of the fleet services function with respect to the servicing, vehicle damage repair and in-fleeting/de-fleeting of rental vehicles to maximize fleet utilization and profitability for the City/District. You will drive operational excellence, lead a high-performing team, and maintain safety, efficiency, and accountability across all damage operations.
What You'll Do:
Develops, implements and communicates operating plans to maximize fleet utilization to business and company guidelines, directing and controlling the vehicle damage repair of fleet vehicles
Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for damage, including, but not limited to, cost per estimate, overdue idle cars and vendor management/cycle time
Assesses damage area on a daily basis to prioritize vehicles for repair and/or salvage; communicates work to appropriate team members/employees
Ensures all repair orders are completed and processed in accordance with established guidelines
Determine damage repair estimated labor hours and source optimal repair parts
Minimizes damage estimate, body shop and on-lot repair cycle time
Conducts monthly damage writer reviews and damage writer audits
Forecasts, budgets and manages key financial drivers including, but not limited to, cost of repair
Selects, manages and maintains appropriate body shop relationships and workload assignment, including, but not limited to, negotiating body shop rates, conducting semi-annual body shop audits, ensuring established service levels and quality standards are met and that all vendor management policies and procedures are followed
Ensures proper use of purchase orders, receipt of services and/goods, timely submission of invoices for approval and the timely payment of invoices
Maintain up to date files on vendor insurance policies
At bussing locations, oversees the damage repair of all busses for the operation
Manages all areas of the employee lifecycle including hiring, on-boarding, training, recognition and performance management of both managers and employees to enable a high performance culture
Supervises, develops, motivates, recognizes and evaluates the performance of manager and employee staff to enable a high performing culture
Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate
Provides a safe work environment by ensuring all safety policies and practices are followed and maintained
May be required to perform additional duties as directed by management
Perks You’ll Get:
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
401(k) Retirement Plan with company matched contributions
Full training to learn the business and enhance professional skills
Employee discounts, including discounted prices on the purchase of Avis/Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
Community involvement opportunities
What We're Looking For:
High School diploma required; 2-4 year college degree preferred (or equivalent in education, training or experience)
Minimum of 2 years management experience of employees in related field (rental car, automotive shop or service oriented field)
Prior experience writing damage is preferable
Valid driver’s license
Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs
Ability to lift 50 pounds and oversee multiple work areas
Organizational and prioritization skills
Financial acumen and forecasting skills
Talent management and delegation
Proven written and verbal communication skills
Excellent investigation and problem solving skills
Negotiation and vendor management skills
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.