Compliance Section Manager Sr. – Digital

Description
Job Description Summary
The Compliance Section Manager Sr. – Digital is a senior individual contributor providing second line advisory and execution support across Digital/Mobile Banking. This hands-on role delivers compliance analysis, risk assessments, and practical guidance in a fast-paced environment while partnering closely with business and risk stakeholders. The role requires demonstrated working knowledge of digital compliance regulations, as well as other technical regulatory requirements, to effectively support the business and compliance objectives. The role requires the ability to independently manage complex assignments with limited oversight and partner with subject matter experts on specialized or highly complex matters. This position reports to the Consumer Finance, Digital & Marketing Compliance Group Manager.
Duties & Responsibilities
Compliance Advisory & Execution
Provide second line compliance advisory and execution support across:
Digital and Mobile Banking products, services, and customer experiences
Independently execute detailed compliance risk assessments, advisory reviews, and analysis with minimal direction, ensuring alignment with enterprise standards and regulatory expectations
Apply working knowledge of digital regulations and technical regulatory requirements and applicable state laws, partner with senior SMEs on more complex or emerging issues
Identify applicable compliance risks and help business partners understand impacts, including upstream, downstream, and cross-segment considerations
Review business controls, issues, and risk assessments; provide risk-based observations and actionable recommendations
Support regulatory change impact assessments and provide input on emerging risks and requirements
Assist business partners in meeting Compliance Management System (CMS) expectations (e.g., complaints, training, escalations)
Project Execution & Risk Management
Lead or support assigned compliance reviews and initiatives, ensuring timely and high-quality execution
Monitor progress of assigned work, track issues, and escalate risks or delays as appropriate
Provide input and feedback on deliverables to support quality, consistency, and documentation expectations
Proactively identify potential risks, gaps, or inefficiencies and recommend practical, risk-based solutions
Support issue management activities, including validation, tracking, and resolution monitoring
Stakeholder Engagement
Build and maintain effective working relationships with partners across Digital, Marketing, Data & Analytics, and risk teams
Develop into a trusted advisor by providing clear, practical, risk-based compliance guidance aligned with risk appetite
Communicate compliance risks, observations, and recommendations clearly to business partners and Compliance leadership
Collaborate effectively across teams to support coordination on complex or ambiguous issues
Compliance Reviews & Oversight
Support regulatory exams, audits, and compliance testing, including preparation of materials and responses
Coordinate with Legal, Risk, Audit, and stakeholders to ensure aligned and effective responses.
Maintain awareness of regulatory developments and industry trends across digital banking, privacy, and marketing
Assess models and AI tools for potential compliance risks and impacts
Key Success Indicators
Timely, high-quality execution of compliance reviews and advisory support
Demonstrated capability in digital and privacy risk analysis with appropriate use of SMEs for complex issues
Effective identification and escalation of compliance risks
Strong, trusted working relationships with business partners
Ability to independently manage competing priorities and deliver high-quality outcomes in a fast-paced, evolving environment
Basic Qualifications
Bachelor’s degree or equivalent experience in financial services
5+ years of experience in regulatory compliance, legal, or risk management with a focus on Digital and Privacy (must have expertise in digital and technical regulations, including acts, and guidance including: ESIGN, , TCPA, FCRA, Guidance on Authentication in an Internet Banking Environment, Social Media Guidance, Americans with Disabilities Act (ADA)/Web Content Accessibility Guidelines (WCAG), and Weblinking).
Preferred Qualifications
Experience supporting digital/mobile banking or data-driven business activities
Exposure to consumer protection regulations in digital channels (e.g., UDAAP, Reg DD, Reg E, Dodd-Frank Section 1033, ESIGN, TCPA)
Demonstrated ability to independently perform compliance risk assessments and deliver advisory support in complex or ambiguous environments
Experience operating as a senior individual contributor, managing competing priorities, and delivering high-quality outcomes with limited oversight
Strong analytical, organizational, and execution skills
Ability to communicate complex issues clearly across diverse stakeholders
Core Competencies
Strong compliance and business acumen across digital/mobile.
Ability to provide practical, risk-based solutions
Effective collaboration and relationship-building skills
Proactive identification and management of risk
Clear and concise written and verbal communication
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type