Senior Engineer - Cloud & Infra Management

Role description
Support Engineer Azure Subscription Management Support Commerce Support
Role Summary
The Support Engineer provides businesscritical support to Azure customers worldwide through email and phone As a subject matter expert in Azure services and commerce platforms the role involves troubleshooting low level technical and billing issues delivering timely resolutions and ensuring an exceptional customer experience
Key Responsibilities
Provide support for Azure Platform services commerce systems billing and accountrelated issues
Diagnose and resolve customer problems using strong analytical and troubleshooting skills
Communicate effectively with customers to gather information explain next steps and provide timely updates
Support OrdertoCash operations invoicing payment transactions and online service processes
Collaborate with crossfunctional teams to drive issue resolution and customer satisfaction
Escalate complex issues when specialized expertise is required
Continuously build expertise in Azure technologies architecture and service offerings
Required Skills
Excellent spoken and written English communication skills
Strong customer engagement and stakeholder management abilities
Proven troubleshooting and problemsolving skills
Understanding of cloud services Azure fundamentals and online platforms
Knowledge of commerce and billing processes including invoicing and payment transactions
Experience with accountlogin troubleshooting and customer support operations
Strong learning agility and ability to quickly acquire new technical skills
Core Competencies
Customer Focus
Technical Problem Solving
Communication Excellence
CrossTeam Collaboration
Ownership Accountability
Continuous Learning and Adaptability

Work arrangement
No