Vice President, Relationship Manager, Cross Industry, Corporate Banking

Business Function
Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.
Job Purpose
To manage and sustain a portfolio of Corporate customers, building long term relationships founded on efficient and reliable support for their business. To work with product groups and other colleagues both in India and overseas to build our Local large corporate client base, and enhance wallet share from both new and existing customers.
Risk assessment of facility clients in the form of continuous monitoring (writing memos, working through the approval process and working with RMG, Operations, product groups etc to ensure seamless delivery to the client).
Key Accountabilities
Relationship Manager responsible for a portfolio of corporate clients. Manage relationships through constant interaction & account mapping at varied levels in client organizations, while ensuring a risk-adjusted portfolio contribution
Determine the products that are most effective in meeting customer’s needs and be able to sell these both reactively and proactively. Customize, adapt & develop new products to increase profitability, reduce costs & ease operational bottlenecks.
Implement & execute IBG1 business strategy to increase market share & to achieve targets consistent with IBG1’s revenue, ROE & Cost / Income ratio targets. Cross sell other products of the bank including cash, treasury, trade & others.
Ensure the highest customer retention & increase in wallet share by constantly monitoring customer satisfaction levels through detailed MIS & tracking of operations & complaints. Ensure all regulatory reporting & compliances are enforced. Also ensure assistance to external & internal audits
Develop the DBS brand in the region. Research different identified & appropriate market segments including analysis of key requirements for each segment. Build and develop a high performing team through embedding performance development and coaching. Create an empowering environment for the team, encouraging individual ownership and initiative. Ensure coaching and feedback in order to achieve their maximum potential. Make reward decisions within set guidelines.
Job Duties & Responsibilities
Primary contact at CEO, Finance Director, and Treasurer level in Corporates controlling offices, discussing inter alia customer needs, service reviews, and credit risk issues.
Advises and debates how business finances could be structured in the short-term and medium/long term.
Grow the team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.
Formulate business development strategies and objectives to meet changing market needs.
Develop prioritized target list & structured client calling plans in place and formulate client action plans.
Monitor conformance of team using new relationship development procedures.
Monitor results of customer surveys against target service quality standards.
Monitor levels of complaints and quality of handling.
Proactively researches competitive threats/opportunities within the team’s market and geographical area.
Ensure that quality proposals are submitted to the credit chain
Required Experience
Overall, 7-12 years of experience in corporate banking, MNC RM experience preferable.
Proven track record in the corporate & commercial banking
Sound understanding of products
Sound Understanding of credit proposals
Knowledge of competitors and market place
Education / Preferred Qualifications
An MBA or CA with relevant number of years of experience in banking is preferable.
Core Competencies
Strong selling and negotiation skills
Excellent diagnostic skills and rigorous approach to problem solving
Excellent communication skills at all levels
Excellent comprehension skills to understand and interpret industry data and economic trends
Sound financial counseling skills
Strong credit risk analysis skills
Strong formal presentation skills to gain acceptance to solutions, both internally and externally
Team creation and co-ordination skills to mobilize and manage product specialists
Proven leadership experience in leading & managing sales.
Ability to think creatively and identify innovative solutions.
Technical Competencies
Sound understanding corporate & commercial banking, products, credit proposals & approval processes, internal guidelines & policies.
Understanding of regulatory guidelines on banking policies issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general. Understanding of KYC requirements & Anti-money Laundering Policies are critical.
Knowledge of financial markets and products to assist in meaningful dialogue with clients
Financial Analysis and research capabilities. Evaluation of credit risks involved in credit proposals.
Work Relationship
Working relationship with RM’s / Sales in CBG / CMS/ GTS to maximize opportunities and cross sell of products.
Important and constant relationship with credit both in developing new products for IBG1 customers and maintaining the quality of the account’s portfolio.
Close working relationship with internal support/ product functions such as Operations, Product Owners (eg T&M, Custody, GTS); Credit Risk & CCU for approval of credit lines, legal & compliance for regulatory & compliance issues etc.
Working relationship with operations to ensure smooth delivery to the customer.
DBS India - Culture & Behaviors
Drive Performance Through Value Based Propositions
Ensure Customer Focus by Delighting Customers & Reduce Complaints
Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
Enhance Knowledge Base, Build Skill Sets & Develop Competencies
Invest in Team Building & Motivation through Ideation & Innovation
Execute at Speed While Maintaining Error Free Operations
Develop a Passion for Performance to Grow Talent Pool
Maintain the Highest Standards of Honesty and Integrity
Location:
Ahmedabad-DBIL
Job:
Relationship Management
Schedule:
Regular
Employee Status:
Full time