Customer Success Manager

About the Role
QATS is looking for a proactive Customer Success Manager to build strong relationships with traders, improve customer satisfaction, and drive long-term engagement with our proprietary trading platform.
The ideal candidate combines excellent communication skills with a customer-focused mindset and an understanding of the FinTech and trading industries.
Key Responsibilities
•⁠ ⁠Develop and maintain long-term relationships with traders.
•⁠ ⁠Guide new customers through onboarding and platform adoption.
•⁠ ⁠Proactively engage with clients to understand their needs and challenges.
•⁠ ⁠Improve customer retention, engagement, and overall satisfaction.
•⁠ ⁠Monitor customer feedback, identify recurring issues, and recommend improvements.
•⁠ ⁠Collaborate with product, marketing, and support teams to enhance the customer experience.
•⁠ ⁠Track customer success metrics, including retention, satisfaction, and engagement.
•⁠ ⁠Develop customer communication and relationship management initiatives.
Requirements
•⁠ ⁠2+ years of experience in Customer Success, Client Relations, or Account Management.
•⁠ ⁠Experience in FinTech, SaaS, brokerage, or proprietary trading is preferred.
•⁠ ⁠Strong interpersonal, communication, and relationship-building skills.
•⁠ ⁠Experience with CRM systems and customer engagement tools.
•⁠ ⁠Analytical mindset and understanding of customer retention metrics.
•⁠ ⁠Ability to work independently and manage multiple customer relationships.
•⁠ ⁠Professional English proficiency; additional languages are an advantage.
•⁠ ⁠Familiarity with trading platforms and financial markets is a plus.

Work arrangement
Yes