Service manager

Location: Tubize, Belgium
We say HI*
*Human Intelligence – Welcome among Thales Team!
Thales in Belgium is part of an internationally leading technology group in the defence and security, aerospace as well as digital identity and security markets. In a world characterised by uncertainties, we ensure that our customers, partners and employees can pursue new paths with confidence. For a future we can all trust.
Say HI* – to your career as
Service Manager
At the Tubize site
In Tubize, you will join more than 250 colleagues recognized by domestic and international partners for expertise on products such as Radio Frequency (RF) Products, C4ISR, Crypto Global Solution, MACS (Aeronautical Intercom) and many others.
Today the Group employs more than 1,000 people across nine sites in Belgium. Discover all Thales activities in Belgium here.
Your mission
Lead the management of our defence and security services, ensuring high-quality service delivery aligned with industry standards. This role involves strategic oversight and client engagement to enhance operational efficiency.
Work closely with internal teams, clients, and partners to meet and exceed service-level agreements (SLAs) while fostering a culture of excellence.
Develop and maintain client relationships to understand their needs and drive satisfaction
Monitor and improve service performance metrics, addressing any areas of concern proactively
Collaborate with other departments, including sales, technical support, and project management, to align service delivery with business objectives.
Implement and oversee processes for incident management, problem management, and service request management to enhance service efficiency.
Prepare regular reports and presentations for management on service performance, challenges, and opportunities for improvement.
We are looking forward to
Civil or industrial engineer, Business School Master Degree or equivalent
Broad experience in internal and external projects/programs management in a high-tech and undefined
Previous experience in Defence & Security projects is an asset
Experience in project management methods (IPMA, PRINCE II, PMI) and services (ITIL)
Languages: French, Dutch (professional use required for at least 1 of the 2 languages) and English required
Experience in contract management is required
Experience in customer relationship management and with subcontractor is required
Experience in an international company is an asset
Thales is a global technology leader with more than 81,000 employees on five continents. The Group is investing in digital and “deep tech” innovations – Big Data, artificial intelligence, connectivity, cybersecurity and quantum technology – to build a future we can all trust.
For more than 20 years, Thales has pursued a robust corporate social responsibility (CSR) policy based on the highest international standards. The principles behind this policy are now captured in the company’s purpose of “building a future we can all trust”, which was adopted in 2020.
Say HI* – Your journey to us
At times of change our international teams are ready to meet the complexity of today with the industry-leading technologies of tomorrow. Will you be part of it? We are looking forward to your online application. Great journeys start here, apply now!
*Human Intelligence
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