Product Implementation and Software Support Executive

Hrimtech Solutions (http://www.hrimtechsolutions.com ) is one of the leading multi channel solutions catering to companies from a wide range of industries. We offer customized ecommerce, Software development and digital marketing solutions which we tailor to fit your requirements. Our Project Managers are proud of the customer service and ongoing support that they provide our clients. A large percentage of our work comes from word of mouth recommendation; and that’s how we like it to be. We will be there with you at every step to help you grow your business online. The brand name is eBusiness Guru Limited (http://www.ebusinessguru.co.uk ) // Avasam (http://www.avasam.com)
Position: Product Implementation and Software Support Executive
Job Role: Skills Required:  Provide International client support and technical issue resolution via E-Mail, Phone and Remote support  Able to do Software Installation Remotely at customer PC  Remote Troubleshooting of the customer queries  Handling the technical query phone calls  Conducting Product / Application online training for our customers  Responsible for taking Inbound Calls of Potential customers  Able to provide best-in-class customer service and resolution to customer queries  Communicate fluently in English (Both written and verbal- Compulsory)  Understanding of UK accent an added advantage.  Exceptional ability to build and nurture relationships  Excellent ability to communicate and work in a team  Desire for a long-term career move  Ability to stay up-to-date with latest technology  Ready to work in UK shift timings  Alternate Saturdays off Salary Package: Depends on skills, expertise and knowledge *If we find an extraordinarily skilled candidate we could raise the salary bar accordingly. Qualification: BCA / MCA / BE- IT, EC, CS/ BTech- IT, CS / MSC-IT or any other department candidate interested for this profile and looking for a long term career in the same profile. Experience: 1 to 2 years

Work arrangement
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