Loan Services Associate

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
Job Description:
Location: Sioux Falls, SD
Shift: M-F 8am-5pm
Job Schedule: Full-Time
Company: First PREMIER Bank
About the Role
Manages more complex documentation for real estate, commercial, and agricultural loans. Works with relationship-based lending structures involving multiple pieces of collateral and various loan types. Applies knowledge of diverse regulations and documentation requirements, including real estate-specific rules and collateral layering.
Job Duties and Responsibilities
Essential duties and responsibilities include the following. Other duties may be assigned.
Enters borrower and loan information in the loan documentation system for consumer, real estate, commercial, and agriculture loans. Ensures all required fields are completed accurately and the system generates correct documents in compliance with internal guidelines and regulatory standards.
Conducts in-depth reviews of complex loan documents to confirm they are complete and accurate. Applies advanced knowledge of collateral structures and lending regulations to support accurate and compliant document generation.
Transfers finalized loan data into the core accounting system for all loan types, carefully reviewing lender instructions to ensure consistency and prevent downstream errors.
Independently troubleshoots and resolves moderately complex issues, collaborating with other departments to correct data issues and ensure compliance with lending instructions and regulatory standards.
Manually reviews incoming loan payments that cannot be processed through automation, such as overpayments or payments with special instructions. Follows established procedures to determine appropriate handling and ensure accurate processing.
Independently reviews exception and reconciliation reports for the full loan portfolio. Collaborates with internal teams to correct data issues and ensure compliance with lending instructions and regulatory standards.
Coordinates the end-to-end processing of promotional mailing programs. Validates eligible customers, ensures accurate loan setup or extension application based on customer responses, and follows outlined procedures to maintain consistency, compliance, and timely execution.
Coordinates weekly updates to rate index values in loan document preparation software to reflect changes in the lending base rate. Ensures new loan originations apply the correct rate by accurately updating system settings in alignment with rate adjustments.
Skills and Qualifications
Applies solid understanding of numerical concepts. Analyzes discrepancies, identifies root causes, and implements solutions.
Communicates clearly and professionally, both verbally and in writing, with internal teams, external vendors, and customers. Builds positive working relationships and contributes to a collaborative team environment.
Effectively prioritizes and manages multiple responsibilities. Handles high volumes of data and transactions while maintaining accuracy.
Exhibits a high level of accuracy and precision when reviewing or processing information.
Proficiency in using standard office software with strong computer literacy is required.
High school diploma or equivalent is preferred.
Basic understanding of banking concepts is preferred.
Competitive Benefits Package
Full medical benefits when working 20+ hours per week
Traditional and High-Deductible health plan options available
FREE dental and vision coverage
Generous Paid Time Off plans
401(k) – dollar-for-dollar match up to 5% of total compensation
Special discounts and offers for events at the Denny Sanford PREMIER Center
PREMIER Wellness Program
Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
Fun Employee Parties
Our Culture
Emphasis on personal success, respect, health, wellness, fun and giving back
Employees are rewarded, valued, and celebrated for hard work
Various Career advancement opportunities and growth
Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more