Technical Success Manager – Powering Growth for Leading Brands

Imagine not just managing accounts, but shaping the growth engine behind the world’s first AI-powered Partnership Growth Platform. At Inflektion, we don’t just track partnerships – we grow them. Category-leading brands come to us for scalable outcomes for their partnership channel.
We’re looking for a Technical Success Manager who thrives at the intersection of technology and client experience.
We don’t need a back-office operator. We need someone who can own the technical fulfillment that makes scaling effortless for our clients – while speaking their language and earning their trust.
Want in?
The Reality Check
Before you read further, know this: We move at startup speed with scale-up standards. We deliver seamless onboarding, rapid troubleshooting, and proactive insights to the brands on our platform. We promise outcomes, not excuses.
Your mission: Ensure every Inflektion client’s technical setup and integrations are flawless, fueling growth they can measure in weeks, not months.
Only apply if you’re energized by solving client challenges, configuring platforms with precision, and being the bridge between business goals and technical execution. Comfortable coasting? This isn’t your team.
🎯 What You'll Do
Own and execute all technical platform configuration changes and setup for clients, including Everflow configuration (commissions, attribution, custom rules) and Shopify integration.
Manage client onboarding after contracting through go-live, ensuring smooth integrations, accurate tracking, and clear communication throughout.
Lead technical discovery during sales handoff, translating business requirements into system configurations.
Project manage technical client requests and support tickets, driving them to resolution with speed, clarity, and attention to detail
Troubleshoot tracking, integration, and reporting issues, methodically using DevTools, Postman, and API testing tools; escalate to the dev team when required
Execute business-driven updates (commission changes, feature rollouts, configuration tweaks) quickly and accurately.
Build and maintain SOPs, troubleshooting guides, and process documentation for recurring technical workflows.
Act as the primary technical liaison with clients, explaining solutions in clear, client-friendly language.
Collaborate with the development team to scope, document, and deliver client-specific needs.
Contribute to product and process improvements by sharing recurring technical pain points and automation opportunities.
🔥 Why You’ll Love It
High Impact: You’ll be on the frontlines of client success – ensuring they scale faster, easier, and with confidence.
Innovative Environment: Work in a remote-first, global team that delivers results for category-leading brands.
Growth Mindset: We follow thought leaders like Joe Dispenza and David Bayer, building not just great technology, but great people.
AI-Forward: Our company doesn't just use AI, we live it – automating, innovating, and optimizing every step of the way.
Flexibility: Work remotely, with optional access to collaborative coworking spaces.
Continuous Growth: Access to professional training specifically tailored to affiliate marketing, AI expertise, leadership and personal development.
🎓 Your Experience and Technical Requirements
Proven track record managing and configuring Everflow, which we use for tracking and attribution.
Strong knowledge of integrations (especially Shopify), including configuring pixels, postbacks, and custom events.
Background in project management and client-facing roles where communication and organization were critical.
Ability to translate business requirements into technical workflows and documentation.
Skilled at troubleshooting technical issues methodically under time pressure, using tools like Chrome DevTools.
Bonus: exposure to scaling processes in high-growth startups.
🌍 Work Environment
High autonomy and proactive approach – we trust your expertise.
Commitment to continuous learning, adaptability, and openness to new ideas.
Appreciation for structured yet agile environments with flat hierarchies.
Desire to contribute to a global vision while operating comfortably in a remote-first, fast-paced startup.
🏆 Join a Winning Team
We just won the 'Most Innovative Tech' category at the US Partnership Awards. We were also a finalist for the Best Platform (the other finalists were all billion dollar brands).
We're growing fast. Our clients rave about us. Now we need the best to keep winning.
💎 Our Values
Excellence: Push boundaries and innovate with pride.
Growth: Always curious, continuously improving.
Character: Integrity, kindness, and humility are non-negotiable.
Dive Deeper and Read Our Vivid Vision: https://www.goinflektion.com/243J3984/293Z4R/?uid=185&sub1=hiring&sub2=techopsjd

Work arrangement
Yes