AI Forward Deployed Engineer (AI FDE)

Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure—empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve.
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Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.
Learn more at www.shift-technology.com
In this role, you will bridge the gap between cutting-edge multi-agent AI engineering and real-world enterprise insurance systems, taking agentic workflows from initial discovery to live production within weeks. You will lead technical discovery, architecture, implementation, integration, evaluation, productionization, and handoff, translating complex customer workflows, data, infrastructure, and regulatory constraints into production AI systems.
In this role, you will:
Build with Customers: Embed with strategic insurance customers to design and build high-impact applications and AI-powered workflows with Shift’s Multi-Agent solutions, taking projects from initial concept through production deployment.
Discover. Map insurance company’s claims workflows, define the impact metrics and guardrails that will define success, and assess their data, APIs, and systems for integration readiness.
Build, Configure & Integrate. Build and Configure existing multi-agent workflows for the carrier's specific processes, and integrate them to core claims systems, data sources, and document repositories.
Deploy. Run the pilot on live claims, train adjusters and operations staff to work alongside the agents, and move the deployment into production.
Monitor & Iterate. Track agent accuracy and performance in production, tune prompts, tools, and guardrails based on real outcomes, and feed what you learn back into the platform so the next carrier deployment goes faster.
Own the relationship. Serve as the insurance carrier's primary technical point of contact for the engagement — building the trust that turns into a long-term customer.
What You'll Bring
5+ years in data/software engineering or technical deployment, writing production-grade code (C#, Python, JavaScript, SQL or comparable) with a track record of scoping and delivering complex systems in ambiguous, fast-moving environments
Hands-on experience building and deploying LLM-based and multi-agent systems, prompting, orchestration, memory, and production safeguards like guardrails and human-in-the-loop review
Strong enterprise integration experience: APIs, databases, microservices, and unstructured document processing (OCR/parsing) against complex systems like claims or subrogation platforms (Guidewire, Arb. Forum)
Proven ability to work embedded with a customer's IT and business teams, holding technical conversations, adapting in the room, and communicating tradeoffs clearly
Comfort with startup ambiguity and travel (~50%) to carrier sites for discovery, deployment, and go-live
Nice to have:
Experience with Guidewire, Duck Creek, Snapsheet or similar claims management systems
Experience with Arbitration Forum eSubro Hub, TRS, or similar subrogation management systems
Prior experience in a forward-deployed, solutions engineering, or embedded implementation role
#LI-MG1
#LI-Hybrid
The range listed is for base compensation. Your actual base salary will vary based on factors including location and individual qualifications objectively assessed during the interview process.
In addition to base salary, your total rewards package will include additional components such as incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the specific details for this position.
Base Salary Pay Range
$150,000—$190,000 USD
To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:
Flexible remote and hybrid working options
Competitive Salary and a variable component tied to personal and company performance
Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
Generous PTO and paid holidays
Mental health benefits
2 MAD Days per year (Make A Difference Days for paid volunteering)
Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details.
AI tools are used to help review applications for this role. Read our AI in Recruitment Notice for what the AI considers, how to request a human review, and our most recent bias audit.
At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria. Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.
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