Operations Manager - Offsite Catering & Events

Under the direction of the Associate Director, the Operations Manager is accountable for the day to day operations of the business including logistics, staffing, cost controls, training, and budgeting. The Operations Manager leads a team of Assistant Managers, Logistics Managers, Key Employees, Event Servers and Offsite Catering Drivers.
PRIMARY DUTIES & RESPONSIBILITIES
Communicates the vision to all team members and leads by example. Reinforces the O&B values daily and inspires the team with his/her exciting vision for the future
Regularly monitors and achieves the O&B points of technical service and points of details
Builds and maintains relationships with guests, team members and senior management alike
Follows bar, beverage and wine control procedures exactly
Shows leadership in creating a culture that revolves around the experience and enjoyment of food and wine
Demonstrates high personal integrity, business ethics and takes every opportunity to promote the business
Conducts recruitment and selection and training and development initiatives as well as performance management and employee coaching
Uses conflict/resolution and problem solving skills
Assists with the tracking of sales, invoicing, and managing inventory
Conduct weekly management meetings to review financial performance, service standards, staff performances & other business as required
Conduct briefings with event service staff prior to each function
Approve scheduling of event staff to properly service events/functions
Ensure accuracy and timeliness of payroll records
Strive for maximum efficiency and continual improvement of staff productivity
Participate on Health & Safety Committee, ensuring that the Occupational Health & Safety Act and WSIB procedures are being followed
Ensure catering facility is well maintained, repaired and spotless at all times
Build relationships with vendors, suppliers and key contacts at catering partner venues
Additional duties as assigned or required
ONSITE EXPECTATIONS
Client greeting and pre-event walk though
Review timeline and key moments of event with client
Lead onsite Event Manager and Server team for setup, execution and tear down of the event
Connect with staffing agency lead when applicable to ensure expectations are being met
Work directly with Culinary team and communicates last minute details, has pre-event meeting confirm timing and plan for the event
Expo all food from kitchen during event
Ensure set up is per floor plan and client changes
Liaise and grow relationships with catering partner venue managers and key partner contacts
Post-secondary diploma/degree in Business or Hospitality
Minimum 5 years’ experience managing a variety of events (inclusive of small, large and high profile functions)
WSET Intermediate Wine Certificate or comparable
Must possess superior verbal and written communication skills
Strong organizational skills with the ability to manage a large and variable work load, ensuring timely and accurate completion of assigned work
Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint and Outlook
Strong business acumen
Team player

Employment type
Full-time

Work arrangement
No