Workplace AI Feature Enablement & Adoption Specialist (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself
We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.
Artificial intelligence is changing how people work—and the technology is developing at remarkable speed. Our Workplace AI team operates and enables the enterprise AI services used by our employees. ChatGPT Enterprise is our primary platform, complemented by Microsoft Copilot Agent Builder and SharePoint Agents.
We are looking for a technically curious and well-organized specialist who helps us turn new AI capabilities into secure, compliant and valuable services for our users.
What to do:
Take new Workplace AI features from initial assessment through testing, approval, communication and controlled rollout.
Develop a thorough understanding of new ChatGPT Enterprise capabilities and translate technical changes into practical value for end users.
Coordinate the organizational processes required to enable new features in an enterprise environment.
Prepare and maintain feature documentation, service descriptions, decision documents and implementation plans.
Coordinate security, data-protection, compliance and risk assessments with the responsible expert teams.
Organize pilots, gather feedback and turn findings into concrete improvements before broader rollout.
Prepare user communications, guidance, FAQs, enablement materials, workshops and training sessions.
Support adoption activities across Erste Group countries and help users identify meaningful AI use cases.
Provide business-hours L2 support and coordinate L3 support for feature-related questions, requests and incidents.
Monitor platform developments, release notes and emerging AI capabilities, and assess their relevance for our environment.
Work closely with the Product Owner, platform administrators, security and data-protection teams, Microsoft, OpenAI and local IT organizations.
Maintain the feature and adoption backlog and support prioritization based on user value, risk and implementation effort.

Work arrangement
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