Auto - Credit Verification Specialist I (Bilingual-English/Spanish)

Be a key part of the underwriting process that helps customers and dealers move from application to approval. In this role, your calls, verification work, and attention to detail will support timely, accurate lending decisions. You will manage a fast-paced pipeline with clear service level commitments and strong teamwork. If you enjoy customer interaction and investigative work, this role offers a great entry point into auto finance.
As a Credit Verification Specialist in Chase Auto Underwriting Support, you contact customers to verify and collect information needed for auto loan underwriting in line with established credit policies and operating procedures. You will work with dealers, customers, and internal partners to complete employment and insurance verification, resolve application issues, and maintain accurate records. You will manage a pipeline to meet service level commitments while delivering a strong customer experience through clear communication and timely follow-through. We value accuracy, collaboration, and accountability in a changing, high-volume environment.
Job responsibilities
Conduct phone interviews with potential and existing auto customers to verify information and complete due diligence
Coordinate with dealers, customers, and internal teams to resolve verification questions and close open items
Perform employment verification in accordance with procedures
Perform insurance verification in accordance with procedures
Investigate and validate loan application details and supporting information
Rekey applications to correct submission errors and improve data accuracy
Meet or exceed quality audit standards by following documented processes and maintaining complete records
Support document retention requirements by ensuring verification documentation is captured and stored appropriately
Manage a daily pipeline to meet service level commitments to automotive dealers
Required qualifications, capabilities, and skills
Strong verbal and written communication skills
Demonstrated customer service or retail sales experience
Demonstrated ability to work effectively in a team environment and meet deadlines
Strong attention to detail and accuracy in documentation and data entry
Ability to multitask, prioritize work, and adapt in a changing environment
Strong interpersonal and problem-solving skills
Reading and speaking in both Spanish and English fluently is required for this role
Preferred qualifications, capabilities and skills
Experience in auto finance or consumer lending operations
Experience working in a call center or phone-based customer support environment