MS Dynamics 365 CE/CRM Technical Consultant

About the Company
Altum is a Microsoft Business Applications consultancy delivering end-to-end Dynamics 365 and Power Platform solutions across the Microsoft ecosystem. Our Customer Engagement practice designs and builds Dynamics 365 Sales, Customer Service, and Power Platform solutions — integrated with Azure, Microsoft Fabric, and our clients' broader technology landscape — to help organizations modernize how they sell, serve, and operate. We work across consulting, implementation, integration, data & analytics, and managed services, and we hold ourselves to Microsoft best practice on every engagement.
About this role
We are looking for a Microsoft Dynamics 365 CE/CRM Technical Consultant with 4–6 years of hands-on experience configuring, customizing, and extending Dynamics 365 Customer Engagement applications. This is a client-facing role: beyond strong technical delivery, you will own day-to-day client communication and run daily cadence (stand-up) meetings, keeping delivery on track and stakeholders informed. You will translate business requirements into robust, upgrade-safe technical solutions and serve as a trusted technical point of contact for the client throughout the engagement.
Key Responsibilities
Technical Delivery
Configure and customize Dynamics 365 CE applications (Sales, Customer Service, and related modules) to meet client requirements.
Design and build solutions on Microsoft Dataverse and the Power Platform, including model-driven and canvas Power Apps and Power Automate flows.
Develop extensions using C# plug-ins, custom workflow activities, JavaScript/TypeScript, Web API/OData, and PCF (Power Apps Component Framework) controls.
Build and maintain integrations between Dynamics 365 CE and external systems using Azure services (Functions, Logic Apps, Service Bus, API Management), REST APIs, and OData.
Configure security roles, business units, teams, and field-level security in line with least-privilege and segregation-of-duties principles.
Design and manage solution deployments across environments (Dev → Test → UAT → Prod), including ALM using managed solutions, Azure DevOps / GitHub pipelines, and configuration/data migration.
Produce and maintain technical documentation, solution design specifications, and configuration workbooks.
Support functional, integration, performance, and user acceptance testing, and provide hypercare and issue resolution post go-live.
Client Communication & Cadence Leadership
Act as the primary technical point of contact for the client on assigned workstreams.
Plan and run daily cadence (stand-up) meetings — tracking progress, surfacing blockers, and driving actions to closure.
Communicate status, risks, and dependencies clearly and proactively to client stakeholders and internal delivery leads.
Lead requirement-gathering and solution-design discussions, and manage scope, expectations, and follow-ups.
Maintain and report against sprint backlogs, action logs, and delivery plans.
Mentor junior consultants and review their configuration and code for quality and adherence to best practices.
Technical Skills Required
4–6 years of hands-on experience as a Dynamics 365 CE / CRM technical consultant or developer.
Deep configuration and customization experience across Dynamics 365 Sales and/or Customer Service.
Strong development skills: C# (.NET), plug-ins and custom workflow activities, JavaScript/TypeScript, and the Dataverse Web API.
Solid Power Platform experience: model-driven and canvas Power Apps, Power Automate, and Dataverse data modeling.
Experience with integrations using Azure (Functions, Logic Apps, Service Bus, API Management), REST/OData, and web services.
Working knowledge of ALM for Dynamics 365 — managed solutions, source control, and CI/CD pipelines (Azure DevOps or GitHub).
Understanding of the CE security model (roles, business units, teams, field security).
Proven ability to lead client communication and run daily cadence / stand-up meetings independently.
Excellent verbal and written communication, stakeholder management, and problem-solving skills.
Comfortable working in Agile / iterative delivery environments.
Preferred Skills
Microsoft certifications such as PL-200 (Power Platform Functional Consultant), PL-400 (Power Platform Developer), MB-210 (Sales), or MB-230 (Customer Service).
Experience with Power BI and Microsoft Fabric for reporting and analytics.
Experience with Copilot Studio, AI Builder, or Copilot for Dynamics 365.
Exposure to Power Pages / portals and Customer Insights (Marketing).
Experience integrating CE with ERP (Dynamics 365 Finance & Operations) or third-party platforms.
Consulting background with client-facing delivery in a partner or systems-integrator environment.
Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).
Employee Benefits & Growth Opportunities
Altum offers a professional and supportive work environment with opportunities for career growth and skill development.
Employees benefit from:
Health insurance and employee well-being support
Continuous learning and professional development opportunities
Exposure to global clients and emerging technologies
A collaborative culture that encourages ownership and innovation
Long-term career growth aligned with organizational expansion
Altum is an equal opportunity employer.

Work arrangement
No