Customer Support Executive (Blended Process)

Key Responsibilities:
Handle all incoming customer queries through chat, WhatsApp, and email while maintaining a professional and empathetic tone.
Assist customers with order placement, tracking, exchanges, and warranty-related issues.
Maintain thorough knowledge of product details, including materials, sizing, and warranty terms, to guide customers effectively.
Resolve customer issues quickly and accurately, ensuring a high level of satisfaction.
Collaborate with the AI chatbot system to monitor and improve automated responses and overall chat flow.
Coordinate with logistics and operations teams to ensure smooth returns, exchanges, and deliveries.
Record all customer interactions accurately within the CRM system for reporting and follow-up.
Collect and share recurring customer insights to help improve support quality.
What We’re Looking For:
Excellent written communication skills in English; proficiency in Hindi is an advantage.
Strong typing skills and attention to detail.
Empathetic and patient approach to handling customer queries.
Basic computer and CRM knowledge (Shopify, Freshdesk, or similar tools preferred).
Familiarity with AI chat systems; experience with Sage Pilot is a plus.
Prior experience in e-commerce or D2C customer support preferred; freshers with strong communication skills are also welcome.
Must be able to work on-site in Goregaon East, Mumbai Suburban.

Work arrangement
No