Business Support Analyst

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Business Support Analyst
Locations: Melbourne, Australia| Hybrid
Get To Know Us:
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
As a leading innovator in technology-powered solutions, outsourced administration and operational services focused on the global financial services industry, SS&C has a network spanning the major financial and commercial centres of North America, Europe, Asia, and Australia. SS&C is also the world’s largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency.
As a provider In Australia, SS&C is a specialist provider of outsourced registry services with a technology focus and high levels of automation across institutional & retail solutions. Predominately located in Melbourne and Sydney with 600+ employees, most of the Australian division work on Unit Registry (referred to as Transfer Agency around the world) technology and services. SS&C’s Transfer Agency business is the largest provider of Unit Registry services in Australia, providing Fund Manager, Custodians and end to end service offering.
Why You Will Love It Here!
Flexibility: Hybrid Work Model
Your Future: Income Protection Insurance & Salary Continuance
Work/Life Balance: Generous Bereavement & Compassionate leave
Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
Reports to: Manager, Specialist and Business Support
Opportunity snapshot:
The Business Support Analyst plays a critical role in supporting SS&C's Transfer Agency and Fund Administration operations through the delivery of core operational services, specialist regulatory activities, operational change support and business integration initiatives.
The role combines day-to-day operational ownership with responsibility for complex exception management, regulatory reporting, operational readiness and continuous improvement activities. The incumbent acts as a key liaison between operational teams, technology, compliance, fund managers and external stakeholders to ensure operational integrity, service excellence and regulatory compliance.
A significant component of the role involves the end-to-end management of FATCA and Common Reporting Standard (CRS) annual reporting obligations for approximately 70 Fund Managers. This includes project planning, data validation, stakeholder engagement, regulatory lodgements, issue resolution and oversight of more than 1,000 trust reporting submissions annually. The role requires strong technical expertise in investor tax classifications, trust structures, ATO reporting requirements and registry systems, together with the ability to manage multiple stakeholders and critical regulatory deadlines.
​
Key Accountabilities:
Business Support Services (Core BAU Ownership)
Deliver critical operational support activities across Transfer Agency:
Process manual domestic and international payments
Investigate and resolve Direct Link / ABA errors and payment issues
Support banking fee processing and reconciliation
Produce monthly KPI reporting and operational metrics
Perform client invoicing activities
Manage and track operational and change-related tickets
Respond to operational queries and support requests
Ensure all activities are:
Accurate and completed within SLA
Controlled and compliant with operational procedures
Documented and auditable
Specialist Operational Activities
Perform and support specialist and exception-based activities, including:
Complex operational queries and escalations
Distribution estimates and distribution coordination
Ecrion output management (statements holding, templates, inserts, deployment)
Regulatory review and lodgement support
Management fee rebates and related activities
Complex reconciliations investigations and issue resolution
Act as an escalation support point for non-standard processing and exceptions.
Operational Change & Testing Support
Support the delivery of operational change and readiness activities:
Assist with User Acceptance Testing (UAT) execution
Execute test cases aligned to operational workflows
Support validation of system changes and enhancements
Assist in identifying and documenting defects and issues
Support updates to operational procedures and documentation.
Contribute to go-live readiness activities
Business Integration Support
As required or as directed by the Manager, support Business Integration initiatives:
Assist with project support and coordination activities
Support new client onboarding and operational readiness
Contribute to testing and business validation activities
Assist with distribution coordination and setup tasks
This support is provided on a flexible basis alongside core operational responsibilities.
Operational Systems & Process Understanding
Develop strong understanding of registry systems and workflows
Follow defined processes and controls across all activities
Identify and escalate system or process issues
Contribute to process improvements and efficiency initiatives
Risk, Controls & Compliance
Adhere to operational controls and procedures across all activities
Apply:
Maker-checker principles
Reconciliation and validation checks
Support incident identification and escalation
Ensure all work meets audit and compliance requirements
Stakeholder & Team Collaboration
Collaborate with:
Operations teams
Business Integration
Technology and Product teams
Communicate clearly on:
Issues and progress
Risks and delays
Support a collaborative and team-oriented environment
Success Profile:
Demonstrates strong operational expertise and technical knowledge within a Transfer Agency and fund administration environment.
Delivers high-quality outcomes through the timely resolution of operational queries, exceptions and investigations.
Maintains a strong focus on accuracy, risk management and adherence to established control frameworks.
Effectively balances BAU responsibilities with operational change initiatives, including testing, process improvements and business integration activities.
Applies strong analytical and problem-solving skills to identify, investigate and resolve complex issues.
Exhibits exceptional attention to detail and a disciplined approach to execution.
Manages competing priorities and non-standard scenarios with confidence and sound judgement.
Contributes positively to team performance through collaboration, accountability and knowledge sharing.
Identifies opportunities for continuous improvement and supports initiatives that enhance operational efficiency and service delivery.
What You Will Bring:
Essential
Bachelor’s degree in business, finance, commerce, or a related discipline; or equivalent operational experience.
5+ years in Transfer Agency/registry operations/managed fund admin
Strong understanding of operational systems and workflows used in registry and fund administration environments.
Understanding of regulatory reporting to support the Transfer Agency service
Experience translating system or product changes into updated processes, procedures, and operational controls.
Experience supporting onboarding or project activities
Desirable
Knowledge of operational risk frameworks, control testing, and continuous improvement approaches.
Experience working with both onshore and offshore operational teams.
Familiarity with all product structures and their operational handling.
We encourage applications from people of all backgrounds to en