Customer Success Intern

About BiteSpeed
Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.
Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels.
💡Read more about our mission and the story of commerce here-
https://www.notion.so/bitespeed/BiteSpeed-s-Mission-the-Future-of-Commerce-b3cf14a080d94654ba46693c8cacd24f
Check out more about us here - https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https://apps.shopify.com/bitespeed-fb-messenger-chatbot (we openly brag about this 😉)
We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway):-
BiteSpeed Raises USD 3.5M Funding, Led by Peak XV’s Surge- https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html
E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge- https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece
BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge- https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414
About the Role
Ever been the person everyone comes to when something isn't working? Or the one who can't rest until they've figured out a problem? You might just enjoy this role.
As a Customer Success Intern, you'll work closely with our customers to help them get the most out of BiteSpeed. From answering queries and fixing issues to helping customers set up integrations, you'll be right in the middle of making sure things work the way they're supposed to.
You'll get to solve real problems, interact with customers across the globe and see firsthand how a fast-growing SaaS startup operates. No two days need to look exactly the same!
What you'll do
Help customers with their questions and make sure their issues get resolved.
Troubleshoot problems and help customers get things working again.
Assist customers with setting up integrations and connecting different tools.
Work with our Product and Engineering teams to get bugs and tricky issues fixed.
Help customers understand and use BiteSpeed's features.
Keep track of support tickets and follow through until issues are resolved.
Spot common customer problems and help us figure out how to solve them better.
What makes you a good fit
You enjoy helping people and are comfortable talking to customers.
You like solving problems and figuring out why something isn't working.
You're patient, organised and don't lose track of things halfway through.
You're curious about technology and enjoy learning how new tools work.
You take ownership instead of passing the problem along and hoping it disappears.
You're comfortable communicating in English, both written and spoken.
Prior experience in customer support or customer success is a plus, but definitely not a must-have.
You don't need to know everything on day one. Being curious, willing to learn and ready to figure things out goes a long way.
Salary and Location
Location: Bangalore, working from office
Duration: 6 months
Stipend: ₹20,000/month
Conversion: PPO based on performance
Perks & Benefits
Small things we’ve done to ensure we take care of our wellness, learning & keep things fun:-
Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
Quarterly Off-sites - Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure we’re constantly growing.
Unlimited Leaves - We trust people to make good decisions on when they need a break and for how long (leave management systems are expensive, but that’s a separate discussion).
Salary In Advance - Trust first, by default. We pay out salaries in the first week of the month.
How to apply?
If this sounds interesting drop a personal note with why you'd want to work with us and what makes you a good fit on talent@bitespeed.co.
Know someone who might be a great fit? Refer them to us, if they end up joining we'll send you an Apple Airpods Pro as a gesture of thanks!

Work arrangement
No