Patient Account Associate Payment Posting Coordinator

Job Description:
This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patients account within Intermountain's policies and procedures, and assist teammates with any escalations.
Essential Functions
Identify appropriate payment details and save back-up as appropriate. Balance payments to deposits in systems and applications. Post all payments to patient accounts, using both electronic and manual posting systems
Research, validate and make adjustments to payment postings. Follow up in accordance to procedures and policies with an overall goal of account resolution
Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts
Monitor and audit quality and accuracy of payment postings for the team
Train and mentor new associates to the department. Serve as a subject matter expert and resource to answer questions within the department
Review and provide the team with feedback with Quality Assurance auditing
Monitor and adjust team's work assignments to ensure daily goals are met. Resolve escalated payment processing situations and scenarios
Communicate effectively with internal and external partners as well as payers utilizing face-to-face interaction, incoming and outbound calls, and/or electronic messaging
Collaborate with other leads to solve interdepartmental issues, work together to do quality monitoring between teams
Perform other duties as assigned
Skills
Payment Handling
Payment Posting
Patient Account System
Communication
Teamwork
Problem Resolution
Researching
Reading
Computer Literacy and Troubleshooting
External Partners
Qualifications
High School diploma or equivalent, required
Minimum of three (3) years of experience in Medical Billing payment posting, required
Physical Requirements
Interact with others by effectively communicating, both orally and in writing
Operate computers and other office equipment requiring the ability to move fingers and hands
See and read computer monitors and documents
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment
May require lifting and transporting objects and office supplies, bending, kneeling and reaching
Location:
Lake Park Building
Work City:
West Valley City
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$22.39 - $34.06
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here.
By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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All positions subject to close without notice.