Patient Account Associate I Payment Posting Representative

Job Description:
Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.
Essential Functions
Identify appropriate payment details and save back-up as appropriate. Balance payments to deposits in systems and applications. Post all payments to patient accounts, using both electronic and manual posting systems
Research, validate and make adjustments to payment postings. Follow up in accordance with procedures and policies with an overall goal of account resolution
Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts
Research and follow-up on missing information, such as EOB and insurance remittances. Contact payers as necessary to obtain detailed info regarding payments
Meet department's productivity and quality goals
Collaborate with other teams across the organization
Participate in meetings and education requirements
Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards
Perform other duties as assigned
Skills
Payment Handling
High Attention to Detail
Payment Posting
Patient Account System
Customer Follow-Ups
EOB Translation
Communication
Insurance
Reading
Computer Literacy and troubleshooting
Cash-Handling
Qualifications
High School diploma or equivalent, required
Minimum of six (6) months of revenue cycle experience OR one (1) year of previous revenue cycle cash handling experience, preferably including vocational training/education in medical billing or medical records, required
At least one (1) year of revenue cycle experience, preferred
Physical Requirements
Interact with others by effectively communicating, both orally and in writing
Operate computers and other office equipment requiring the ability to move fingers and hands
See and read computer monitors and documents
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment
May require lifting and transporting objects and office supplies, bending, kneeling and reaching
Location:
Lake Park Building
Work City:
West Valley City
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.85 - $25.61
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here.
By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.