Revenue Operations Specialist

Position Overview:
The Revenue Operations Specialist will support Diligent's global revenue operations function by managing product catalog data, SKU governance, and Deal Desk processes. Working closely with Sales, Customer Success, Finance, Legal, and a high-performing global Deal Desk team, this role will ensure products, pricing, quotes, and commercial data are accurately maintained across Salesforce and related systems. The successful candidate will help drive operational excellence, improve quote-to-cash efficiency, and support scalable growth through strong data governance, cross-functional collaboration, and process optimization.
Key Responsibilities
Transform marketing materials and business inputs into standardized product catalog structures
Support the creation, maintenance, and governance of SKU files to ensure accuracy and consistency
Assist in gathering and documenting SKU requirements from business cases and product initiatives
Partner with cross-functional teams to align catalog structure with pricing, packaging, and revenue strategy
Enable seamless integration of the product code catalog into backend systems (e.g., ERP, billing, CRM)
Ensure data accuracy, consistency, and alignment across all platforms
Support system updates and enhancements related to product catalog and SKU structures
Assist with the integration of acquired companies into existing product catalog and SKU frameworks
Standardize and map legacy product structures into the company’s catalog model
Collaborate with stakeholders to ensure smooth transition and minimal revenue disruption
Support Revenue Operations testing processes for new SKU and product launches
Validate catalog setup and system readiness prior to go-live
Troubleshoot issues and ensure successful deployment
Support the Revenue Operations Manager in managing SKU workflows and request queues
Help prioritize incoming requests and ensure timely processing
Maintain documentation and process clarity for ongoing RevOps operations
Required Experience/Skills
Bachelor’s degree in Accounting, Finance, Business, or related field
5-7 years of experience in Revenue Operations, Accounting Operations, or Product Operations
Strong attention to detail and data accuracy
Experience working with product catalogs, SKUs, or pricing structures preferred
Familiarity with ERP, CRM, or billing systems (e.g., NetSuite, Salesforce) is a plus
Strong organizational and cross-functional collaboration skills
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC’s Know Your Rights. We are a drug free workplace.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To support a fair and consistent hiring process, we use AI and digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinating interview scheduling and summarizing interview notes. All final screening, evaluation, and hiring decisions are made by humans on our team. To learn more about how we collect, protect, and process your information, please review our Candidate Privacy Policy.
At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requireme