Manager - workforce management L2

Job description:
Job Description
Manager - WFM - Pune
͏ Role Purpose
Lead end-to-end workforce planning, forecasting, capacity management, scheduling, and real-time operations across multiple clients and delivery centers. The role will drive workforce optimization, service delivery performance, operational excellence, and business growth while serving as a trusted advisor to clients and business leaders.
͏ Key Accountabilities1. Workforce Strategy and Planning
Lead end-to-end WFM functions, including forecasting, capacity planning, scheduling, and real-time management.
Develop short-, medium-, and long-term staffing plans aligned with business demand and client commitments.
Drive workforce optimization to improve utilization, productivity, occupancy, and service levels.
Govern staffing plans, hiring requirements, shrinkage assumptions, and workforce productivity metrics.
Improve forecast accuracy through analytics, trend analysis, and workforce modeling.
2. Client and Stakeholder Management
Act as the primary WFM partner for clients and internal stakeholders.
Lead business reviews and present workforce insights, recommendations, and performance outcomes to senior client leadership.
Manage workforce-related escalations and ensure timely resolution.
Build trusted relationships with Operations, Finance, HR, Recruitment, Training, Quality, and Technology teams.
Influence business decisions through data-driven workforce recommendations.
͏ 3. Leadership and Team Management
Lead, mentor, and develop Workforce Managers, Capacity Planners, Schedulers, and Real-Time Analysts.
Create a high-performance culture focused on accountability, collaboration, and continuous improvement.
Drive employee development, succession planning, coaching, and leadership capability building.
Manage WFM leadership teams across multiple programs and delivery locations.
4. Operational Excellence and Governance
Establish governance frameworks for workforce planning and resource management.
Identify improvement opportunities through automation, analytics, and industry best practices.
Ensure compliance with operational standards, workforce policies, and client commitments.
Drive cost optimization and operational efficiency initiatives..
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[[custJD]]
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Work arrangement
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