Collections Coordinator

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Pet Insurance
Team Member Hotel Rates, other discounts, perks and more
What We’re Looking For:
The Collections Coordinator supports the billing, credit, and collections function within a high-volume shared services environment serving a portfolio of hotel properties across North America. This role partners closely with hotel Sales, Events, Finance teams, and clients to manage credit risk, reduce outstanding receivables, and minimize bad debt exposure while maintaining positive customer relationships. Responsible for collecting advance deposits and direct-billed receivables, the Coordinator ensures timely payments and maintains accurate documentation of collection activities in accordance with contractual terms. Success in this role requires strong customer service, attention to detail, and a thorough understanding of the order-to-cash process. The position also upholds PCI compliance, confidentiality standards, accounting best practices, and established performance goals.
Who You Are:
A relationship builder with a dynamic approach to developing connections
A continually curious forward thinker who loves to find creative solutions
A team builder with the ability to establish a strong following
Comfortable with taking the lead in a variety of settings
Collaborator who excels in an exciting, ever-evolving environment
Veterans and military spouses are encouraged to apply
What You Will Do:
Creates client master accounts in hotel property management system
Reviews all group sales and catering contracts to confirm financial terms, concessions, and payment schedules, ensuring that billing and collection protocols are accurately identified in the meetings and events technology platforms and executed as contracted with the client
Invoices advance deposits timely in accordance with contractual terms to ensure timely remittances by clients by established due dates
Collects payment of advance deposit invoices in accordance with contractual terms
Collects payment of invoices for services rendered for meetings and events Completes invoicing, collections, and activity tracking logs via Smartsheet tools
Applies payments made by credit card in the hotel property management system on a daily basis
Able to research account disputes and resolve billing discrepancies by working with the group billing coordinators and hotel operation teams
Maintains the accuracy of the Accounts Receivable Aging for their assigned hotel locations
Provides collection status updates to hotel and shared service leaders
Leads monthly meetings with hotel leaders to review aged receivables, collection progress, and upcoming group business
Provides required reporting to hotel leaders in support of cash flow forecasting for their assigned hotel locations
Participates and supports continuous improvement and transformation initiatives and projects within the department as well as cross-functional partnerships
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned
Your Qualifications Include:
Minimum 2 years of billing and accounting/collections experience. HS Diploma or GED equivalent preferred
1-2 years customer-facing work experience in hospitality or finance environment
Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office