Service Delivery Manager - Workday and Business Applications

We offer great flexible working opportunities, and have offices in Belfast, Cardiff and York.
Please be aware that this role can only be worked within the UK and not overseas.
Travel within the UK will be required on an occasional basis, possibly with overnight stays.
Job Summary
Are you experienced in managing live digital services and improving enterprise business applications? Can you provide strategic leadership while balancing user needs, service reliability, supplier performance and value for money? This is an opportunity to lead the strategy, delivery, support and continuous improvement of Workday and the wider business applications portfolio.
You will ensure services are secure, user-centred, well governed and aligned with organisational priorities. Working across digital, finance, HR, payroll and procurement teams, you will build effective relationships with senior stakeholders, suppliers and delivery partners. You will also manage Workday support capability and contribute to wider leadership as the team and portfolio develop
Job Description
You will manage the operational performance of Workday and related applications, overseeing incidents, problems, changes, releases and service transitions. You will maintain the roadmap and backlog, translate business requirements and user feedback into prioritised improvements, and coordinate delivery across multidisciplinary teams while managing risks, dependencies and blockers.
You will manage supplier capacity, contracted support hours, budgets and commercial performance, ensuring resources are prioritised effectively and deliver value for money. As the key relationship lead, you will communicate service performance, delivery progress, risks and upcoming changes clearly to technical and non-technical stakeholders. You will line manage one colleague, supporting their workload, wellbeing, development and performance.
Working pattern guidance
If applying as a job share partnership you should both complete separate application forms on Civil Service Jobs but should make it clear that you are applying as job sharers. Further details on job sharing can be found here JSF – What is the recruitment process for job sharers? , Civil Service Careers (civil-service-careers.gov.uk)
Applicants who wish to work compressed hours are welcome to apply - however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Candidates that are already established Civil Servants or from non-departmental public bodies (NDPBs) will come to the FSA on a Loan basis and will need to request permission from their Home Department for the Loan prior to applying for this vacancy.
Note for FSA employees
You must seek approval from your substantive manager before applying for any non-permanent vacancy - please refer to the ‘Temporary internal appointments framework’ on the FSA intranet for more details. Please note that if applying for a temporary post within the FSA or elsewhere on promotion, successful appointment will not automatically result in a permanent promotion - you will revert to your current substantive grade at the end of the Fixed Term or Loan period (unless funding has been approved to make the post permanent).
You will manage the operational performance of Workday and related applications, overseeing incidents, problems, changes, releases and service transitions. You will maintain the roadmap and backlog, translate business requirements and user feedback into prioritised improvements, and coordinate delivery across multidisciplinary teams while managing risks, dependencies and blockers.
You will manage supplier capacity, contracted support hours, budgets and commercial performance, ensuring resources are prioritised effectively and deliver value for money. As the key relationship lead, you will communicate service performance, delivery progress, risks and upcoming changes clearly to technical and non-technical stakeholders. You will line manage one colleague, supporting their workload, wellbeing, development and performance.
Working pattern guidance
If applying as a job share partnership you should both complete separate application forms on Civil Service Jobs but should make it clear that you are applying as job sharers. Further details on job sharing can be found here JSF – What is the recruitment process for job sharers? , Civil Service Careers (civil-service-careers.gov.uk)
Applicants who wish to work compressed hours are welcome to apply - however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Candidates that are already established Civil Servants or from non-departmental public bodies (NDPBs) will come to the FSA on a Loan basis and will need to request permission from their Home Department for the Loan prior to applying for this vacancy.
Note for FSA employees
You must seek approval from your substantive manager before applying for any non-permanent vacancy - please refer to the ‘Temporary internal appointments framework’ on the FSA intranet for more details. Please note that if applying for a temporary post within the FSA or elsewhere on promotion, successful appointment will not automatically result in a permanent promotion - you will revert to your current substantive grade at the end of the Fixed Term or Loan period (unless funding has been approved to make the post permanent).
Person specification
Please read the attached Candidate Pack to discover further details about the role, who we are looking for and the criteria we will assess against during the selection process.
We look forward to receiving your application and wish you every success.
Alongside your salary of £58,279, Food Standards Agency contributes £16,883 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
Please take a look at the Working for the Food Standards Agency , Civil Service Careers to find out about the benefits the FSA has to offer
Please also refer to the Terms and Conditions statement attached to this advert.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
Full details of the selection process can be found in the attached candidate pack.
Application and shortlisting
You will be asked to provide personal details (not seen by the Panel) and to confirm your eligibility to apply for the role.
You will then be asked to complete an application which will be used to assess you against the following essential criteria.
Experience
Essential criteria
Experience of managing live digital, data or technology services, including service performance, incidents, changes, risks and continuous improvement. Lead Criteria
Experience of leading strategy, portfolio and product planning for enterprise business applications, translating organisational priorities into clear roadmaps, investment decisions and deliverable outcomes.
Experience of leading delivery across multidisciplinary teams, providing leadership and direction, managing dependencies and risks, removing barriers, and ensuring successful outcomes against business priorities.
Experience of managing supplier relationships, contracts and budgets, holding suppliers to account for performance, making informed prioritisation decisions and securing value for money.
Experience of leading the management and continuous improvement of enterprise business applications (such as ERP, HR, finance or procurement platforms), balancing operational service delivery with strategic transformation and change.
Lead Criteria An initial sift will take place on the Lead Criteria.
Interview
If successful at shortlisting stage, you will be invited to a final interview in which we will assess you against the following Experience requirements of the role.
Experience
Experience of leading strategy, portfolio and product planning for enterprise business applications, translating organisational priorities into clear roadmaps, investment decisions and deliverable outcomes.
Experience of leading delivery across multidisciplinary teams, providing leadership and direction, managing dependencies and risks, removing barriers, and ensuring successful outcomes against business priorities.
Experience of managing supplier relationships, contracts and budgets, holding suppliers to account for performance, making informed prioritisation decisions and securing value for money.
Experience of leading the management and continuous improvement of enterprise business applications (such as ERP, HR, finance or procurement platforms), balancing operational service delivery with strategic transformation and change.

Work arrangement
Yes