Regional Leader of Training - Houston

Your Role at Raising Cane’s:
The Regional Leader of Training (RLT) is a field-based leader who supervises a team of Area Leaders of Training and is a critical part of the regional Business Unit support team. This leader is primarily responsible for their team’s execution of Raising Cane's training standards across all areas within the region, as well as partnering with the Regional Business Unit Leader on strategic initiatives. While remaining restaurant-focused, this leader serves as both an ambassador for Raising Cane's culture, as well as an expert in the field of training and development.
The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.
Your Impact and Responsibilities:
Primary Responsibility – Restaurant Training
Leads and impacts the business through three key pillars; Crew Training, Manager Training and Internal Development
Leads and develops a team of Area Leaders of Training to set and achieve objectives and goals by providing feedback on execution of functional job responsibilities and overall performance
Leads Area Leaders of Training in the execution of restaurant training standards through high-level restaurant engagement and analysis of ongoing monthly, quarterly and yearly performance
Conducts and documents restaurant visits with Area Leaders of Training to evaluate training effectiveness and identify operational support needs
Facilitates training for Train the Trainer classes for new and updated company initiatives
Owns the regional strategy and execution of certifications for Training Restaurants
Owns the internal development strategy for all restaurant crew (including management teams), and delivers performance through coaching and leadership of Area Leaders of Training
Supports New Restaurant Opening (NRO) training performance through a high-level strategic engagement, partnering with the Regional Leader of Growth
Leads the selection, hiring, and onboarding of new Area Leaders of Training
Supports Area Leader of Training staffing and bench strength, and builds succession plans to support business needs
Supports the successful implementation of company initiatives through detail-oriented and strategic leadership of restaurant training teams across the region
Secondary Responsibility – Partnership with Regional Business Unit Leader
Partners with the Regional Business Unit Leader on how to support restaurant performance through the Area Training team’s restaurant engagement
Provides regular business updates and analysis of restaurant training performance
Builds strong cross-functional relationships within the Regional Business Unit Team
Works closely with restaurant recruitment on the strategic development of internal development plans for the region
Requirements for Success:
5+ years of experience in field training
5+ years of restaurant operations experience in quick service or fast casual
Bachelor’s degree in related field desired
Microsoft Proficient: Excel, PowerPoint, Outlook and Word
Previous experience in leading a team of direct reports, with a proven ability of development
Able to recognize problems, set goals, create plans and convert plans into action to solve problems
Exercises good judgment and leverages available data that results in informed decision making
Maintains high standards of conduct and professionalism
Exceptional interpersonal skills, with the ability to effectively lead, motivate and empower crewmembers and leaders at all levels of the organization
Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
Able to work effectively and efficiently both independently and collaboratively
Able to travel up to 75% and required to live within assigned region
Possess a valid driver’s license

Employment type
Full-time

Work arrangement
No