Branch Service Manager

Company Description Okaya Power Group has been delivering reliable, efficient, and future-ready energy solutions across India for over two decades. The company offers a comprehensive portfolio of products, including tubular and inverter batteries, inverters, solar panels, solar inverters, solar batteries, and integrated solar energy solutions, serving homes, businesses, and institutions nationwide. With advanced ISO-certified manufacturing and R&D facilities, an integrated lead recycling unit, and a strong focus on innovation and sustainability, Okaya emphasizes quality, performance, and environmental responsibility. Its nationwide network of thousands of dealers, distributors, customer care centers, and sales and service professionals ensures product availability and responsive support for more than 110 million customers. Powered by a large and growing team, Okaya continues to expand its capabilities in advanced power electronics, solar, lithium, and future energy technologies to support uninterrupted progress across India.
Role Description The Branch Service Manager is a full-time, on-site role based in Nagpur, responsible for overseeing branch service operations and ensuring high-quality customer support. This role includes managing service teams, coordinating installation, maintenance, and repair activities for batteries, inverters, and solar solutions, and ensuring timely resolution of customer issues. The Branch Service Manager monitors service performance metrics, implements process improvements, and enforces safety and quality standards in daily operations. The role involves close collaboration with sales teams, dealers, and distributors to align service delivery with customer expectations and business objectives. The Branch Service Manager also handles documentation, reporting, inventory coordination, and training of service staff to maintain consistent service excellence.
Qualifications
Experience in branch or service center management, including team supervision, workload planning, and performance monitoring.
Hands-on knowledge of batteries, inverters, solar power systems, or related electrical/energy products, with the ability to guide technicians on troubleshooting and maintenance.
Strong customer service and relationship management skills, with the ability to handle escalations, resolve issues, and communicate clearly with diverse stakeholders.
Operational and process management skills, including service scheduling, documentation, reporting, and adherence to quality, safety, and compliance standards.
Ability to collaborate with sales, logistics, and dealer/distributor networks to coordinate service activities and support business growth.
Proficiency with basic computer applications (e.g., MS Office, service tracking systems) for reporting, data analysis, and communication.
Relevant technical qualification such as a diploma or degree in Electrical, Electronics, Mechanical, or a related field; prior experience in the energy or power industry is an advantage.
Strong problem-solving skills, attention to detail, and the ability to work on-site in a fast-paced environment with occasional travel within the region.

Work arrangement
No