Live opening · Posted 21 hours ago
CISNGE - ITOM Event Management Engineer
Infosys · Hyderabad, Telangana, India (On-site)
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At a glance
The key details from the original listing.
CompanyInfosys
LocationHyderabad, Telangana, India (On-site)
Work modeNo
Source
Linkedin
ListedPosted 21 hours ago
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About the role
Description supplied by the original job listing.
Technology->Infra_ToolAdministration-ITSM->ServiceNow->Event Management,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM
Implement, configure, and maintain ServiceNow ITOM Event Management solutions. Integrate enterprise monitoring tools with ServiceNow Event Management. Configure Event Rules, Alert Correlation, Alert Aggregation, and Alert Suppression. Manage and support MID Servers, Event Connectors, and monitoring integrations. Automate incident creation and remediation workflows based on event alerts. Perform Event Management health checks, optimization, and troubleshooting. Work with CMDB and Service Mapping teams to improve service visibility. Analyze event patterns and reduce alert noise through correlation techniques. Collaborate with Infrastructure, Network, Cloud, Application, and Operations teams. Support Incident, Problem, Change, and Major Incident Management processes. Develop dashboards, reports, and operational monitoring views.
Work arrangement
No
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