Registrar Team Lead | Free Standing - ED | Fayetteville | Full-Time

Our Mission
To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.
Schedule: Full-Time
What You’ll Do
Registration of patients presenting to Freeman Health System. Conducts patient interviews to obtain registration information, complete required forms and obtains signatures. Initiates financial counseling process. Collects monies owed. Verifies insurance at point of service and calculates patient estimates. Represents Freeman Health System as the focal point for all initial communications
Responsibilities
Accurately obtains all required information to perform registration of patients for all services.
Engages with all areas of patient access: ED, Outpatient, Surgery, and Financial Counseling
Assists Supervisor with daily reports relating to accuracy of information obtained in the registration process. Actively identifies trends and offers solutions.
Coordinates Training and orientation documentation with direction of supervisor.
Maintains the employee schedule with direction of supervisor.
Assists in candidate selection and peer interviews
Appropriately obtains authorizations and verifications for services and enters into system
Obtains accurate insurance information for billing purposes.
Successfully obtains co payments for services rendered or to be rendered.
Correctly collects and receipts payments. Completes all required data for financial services.
Effectively communicates with customers. Assists customers with inquiries.
Assertively demonstrates ability to meet production standard of collection goals for NWMC.
Consistently refers uninsured and underinsured patients to financial assistance.
Efficiently utilizes resources and supplies.
Proficiently utilizes computer system to access patient information, email, and other required systems.
Requirements
Minimum of 6 months customer service required. Knowledge of computers, and other standard office equipment required. Ability to type a minimum of 35 words per minute required. Preferred: Medical office experience preferred.
Education and Experience
High School Diploma or GED
Preferred: Completion of two years of college level classes
Freeman Perks and Programs
For eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!
Health, vision, dental insurance
Retirement with employer match
Wellness program with discounts to Health Insurance or Cash Bonus with Participation
Milestone payments with longevity of employment
Paid time off (PTO), Flex time off (FTO)
Extended disability pay
Learning Center designated only for Freeman Family members
Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.
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