Life and Pensions Administrator

Life & Pensions Administrator - Dublin / Nationwide - 6-Month Contract
About the Company
Our client is a leading Irish life assurance and pensions provider, supporting individuals, employers, financial advisers and brokers with a broad range of retirement, investment, protection and savings solutions.
About the Role
We are looking for an experienced Financial Services Administrator to join the team on an initial 6-month contract, with scope for the contract to be extended.
This is an excellent opportunity for a qualified financial services professional with experience in life and pensions administration to join a well-established and highly regulated organisation.
Key Responsibilities
Process and administer life, pensions, investments and protection-related transactions.
Manage customer and adviser requests from receipt through to completion.
Ensure all work is completed accurately and within agreed SLAs.
Review documentation and information to ensure it meets required standards.
Liaise with financial advisers, brokers, customers and internal stakeholders.
Respond to queries and resolve administration issues in a timely and professional manner.
Manage escalations and follow through to resolution.
Maintain accurate records and ensure all systems are updated appropriately.
Identify and escalate operational, compliance or risk issues where required.
Follow established processes, procedures and the organisation's risk and control framework.
Contribute to continuous improvement initiatives and identify opportunities to improve processes and customer experience.
About You
The successful candidate must have an APA or QFA qualification and will ideally have:
Previous experience in life and pensions, investments, insurance or financial services administration.
Strong knowledge of pensions, life assurance and/or investment products.
Excellent attention to detail and a high level of accuracy.
Experience working to SLAs, productivity targets and quality standards.
Strong written and verbal communication skills.
Excellent organisational and time-management skills.
The ability to manage multiple tasks and prioritise effectively.
A customer-focused approach with the ability to deal confidently with advisers and customers.
A good understanding of operational risk, controls and regulatory requirements within financial services.
Why Join?
Initial 6-month contract with scope to be extended.
Opportunity to join a leading Irish financial services organisation.
Gain valuable experience across life, pensions, investments and protection.
Work alongside experienced professionals within a supportive team.
Strong opportunity for professional and career development.
Competitive salary and benefits package.
Apply Now
If you hold an APA or QFA qualification, have experience in life and pensions administration, and are interested in an initial 6-month contract with scope for extension, we would love to hear from you.

Work arrangement
Yes