Dispatcher

Title: Dispatcher
Pay Rate Range: $20-$25 per hour
Location: 16-70 Weirfield St. Ridgewood, New York 11385
Employment Type: Full-Time
Availability: Must have open availability including nights and weekends
Shifts Available: Day shift or Overnight shift available. Please note schedules are subject to change based on operational needs
Benefits:
401K, Medical, Dental & Vision Insurance (with company contribution), paid time off for full-time employees.
About Ambulnz by DocGo:
Ambulnz by DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Responsibilities:
Call Management: Handle high-volume intake calls, prioritize, and dispatch using CAD systems
Resource Coordination: Determine the appropriate level of care and coordinate transport activities with field EMTs
Customer Service: Provide courteous, friendly service to medical facilities, the public, and fellow EMS staff
Trip Assignment: Assign trips to the appropriate resources based on needs and availability
Billing Support: Collect patient billing information and assist with pre-billing activities.
Other tasks as assigned
Requirements:
High School Diploma / GED
Strong verbal and written communication skills
Excellent interpersonal and teamwork skills
Ability to multitask and prioritize tasks effectively
Ability to work both independently and collaboratively in a team setting
Preferred Qualifications:
1-2 years of transportation dispatch experience (EMS dispatch preferred)
Emergency Medical Technician - EMT experience
Strong geographical knowledge of service areas
Ability to remain calm and composed in high-pressure situations
Proficiency in typing (40-45 WPM) and data entry experience
Familiarity with computer-aided dispatch (CAD) software
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.